Manager, Security Operations

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reports to: Sr. Manager, Security Operations

Purpose of the Role Manager, Security Operations will provide leadership in operations and effectiveness of its security related programs and initiatives. The Manager will assess the efficiency of tooling within their area of responsibility to ensure the overall operations within cyber are met and exceeded. The Manager will create several KPIs to validate program / tooling performance and adjust accordingly to improve overall effectiveness. The Manager will be responsible for people management, including: hiring, mentoring and performance management of staff within Security Operations. Assist and advise the Sr. Manager of Security Operations with operational and tactical matter, as they relate to the improvement and efficiency of the SOC program area.

Core Accountabilities

• Manage the ongoing development of a security defensive program for the corporate environment and its business applications, including: the SIEM, as a measure of reporting; defense in depth, to create fortified barriers between business zones; least privileged, to minimize high security account takeover and compromise
• Manage ongoing relationship with partners providing high quality services related to Info Sec Operational duties
• Review and enhance activities for IS risks control, ensuring that security operations and engineering remain compliant with security procedures, systems, and policies
• Liaise and coordinate with Compliance to ensure that security controls are effectively working in the corporate environment
• Maintain Processes and Procedures to current standards. Provide support to business units launching new technology applications and services to verify that new products/offerings are not at risk of compromise or information leakage Threat Intelligence & Protection Services
• Collaborate with the threat and vulnerability management team in profiling threat actors, continuously looking for Indicators of compromise and offering insightful steps towards effective remediation of threat
• Confirm assessment and approval of the events reported through the security team
• Provide timely reporting on current threat intelligence, suspicious activities, incidents and execute playbooks
• Assess incident reports, develop and implement out of band communication plans, support audits, as they all relate to Security Operations
• Liaise with the SOC MSP to ensure a full Threat Intel Picture and Tactical Operations are including the most up to date IOCs, and are alerting accurately Security Engineering/Architecture Training & Awareness
• Assist with information security assessment and testing, including penetration testing, vulnerability mitigation, threat modeling, authentication, access, and authorization controls, as directed by senior management
• Lead Info Sec technical operational activities, such as incident escalation and tabletop exercises General Management
• Ensure continuity of the team through cross-training and succession planning
• Set goals and delivery results
• Conduct performance reviews on a regular basis

Qualifications and Skills

• 5+ years of Information Security Operations leadership experience
• 5+ years Information Security Incident Response leadership experience
• 5+ years as a leader of technical Information Security Operations or Incident Response team
• Bachelor’s degree in Security Engineering, Computer Science, Software Engineering, Cybersecurity, Information Security or a related discipline
• One or more relevant security certifications (LPT, OSCP, GWAPT, GWEB, GCIA, GSNA, GCIH, CISSP, CISM, CISA, CEH, GIAC, GPEN, GCED, Security +) in addition to cloud certifications
• Experience of key cloud providers and their respective IAM security products
• Experience managing security programs in cloud-centric organizations
• Advanced working knowledge of the following: encryption algorithms, secure communications, network and data communication protocols, familiar with standard concepts, practices, and procedures within a field such as NIST, and regulations and standards

#LI SW1 #INDEED

This is a remote role.

Hiring Range: 92,600 - 118,000

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.