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Lactanet
Télétravail

Customer Experience Representative

Lactanet

555 boul. des Anciens-Combattants, Sainte-Anne-de-Bellevue,QC
  • À discuter

  • Temps plein

  • Emploi Permanent ,Télétravail

  • Jour

  • Publié il y a 3 jour(s)

  • 1 poste à combler dès que possible

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Avantages

Lactanet is accepting applications for a Customer Experience Representative Full-time position. The role of this position is to process, validate, and distribute information within Lactanet’s internal systems, ensuring accuracy and compliance with established procedures. Provide quality customer service and timely follow-up to internal and external customers. Support daily operations through document production, mailing, report distribution, and office logistics across Lactanet offices and laboratories. This position is part of a union.

Position Overview

  • Provide customer service and respond to internal and external inquiries by phone or email, resolving issues and ensuring timely follow-up.
  • Process, verify, and correct data to maintain accuracy, integrity, and timely reporting.
  • Manage herd registrations, service changes, data access requests, and report corrections.
  • Prepare and distribute reports, test results, and operational documents.
  • Coordinate mail, supplies, inventory, and administrative support for offices and laboratories.
  • Follow departmental procedures, maintain documentation, and contribute to continuous improvement and team effectiveness.

Working Conditions

Standard office working conditions. Hybrid work arrangement possible.

How to Apply

If you meet the qualifications for this position, please submit your resume to careers@lactanet.ca with Customer Experience Representative as the subject line.

Environnement de travail

Environnement de travailLactanet0
Environnement de travailLactanet1
Environnement de travailLactanet2
Environnement de travailLactanet3

Compétences recherchées

Qualifications & Experience

  • College diploma in Agriculture or an equivalent qualification.
  • Minimum of two (2) years of experience in a similar role.
  • Bilingual in French and English, both spoken and written an asset
  • Excellent communication skills.
  • Strong customer-service orientation and commitment to quality.
  • High level of accuracy, organizational skills, and attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
  • Ability to work effectively as part of a team and willingness to learn.

Équité en emploi

Cet employeur souscrit au principe d'équité en emploi et applique un programme d'accès à l'égalité en emploi pour les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées

Exigences

Niveau d'études

Collégial

Diplôme

DEC

Terminé

Années d'expérience

0-2 années

Langues écrites

En : Avancé

Langues parlées

En : Avancé

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