Service Now Developer

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

ServiceNow Development

• Design, develop, and customize ServiceNow applications and modules using best practices and industry standards
• Create and maintain ServiceNow workflows, business rules, client scripts, UI policies, and service portal configurations
• Collaborate with cross-functional teams to design innovative solutions that meet business needs

ServiceNow Automation

• Designed and implemented end‑to‑end ServiceNow automations using Flow Designer, Business Rules, and custom JavaScript (Script Includes, Client Scripts, UI Policies, Scheduled Jobs) to streamline ITSM processes and reduce manual effort.
• Integrated ServiceNow with external systems using IntegrationHub and REST/SOAP APIs, and automated CMDB discovery, reconciliation, and data quality to ensure accurate and reliable configuration data.
• Collaborated with stakeholders to identify automation opportunities, translate business requirements into scalable solutions, and established governance and best practices including documentation, version control, and code reviews.

CMDB Administration and Development

• Architect, implement, and optimize the CMDB to accurately track IT assets and configuration items (CIs)
• Design and manage data models, relationships, and processes within the CMDB
• Perform CMDB health assessments, including identifying orphaned or duplicate CIs and resolving data quality issues

Integration and Support

• Develop integrations with external systems for data synchronization with CMDB (e.g., discovery tools, ITSM tools, monitoring platforms)
• Provide ongoing technical support and maintenance for CMDB and associated ServiceNow applications
• Proactively monitor and troubleshoot ServiceNow performance issues related to CMDB and resolve technical challenges

Compliance and Governance

• Ensure CMDB and other ServiceNow modules comply with company policies and industry standards
• Enforce CMDB governance policies and procedures for data integrity, security, and scalability
• Collaborate with stakeholders to define and document CMDB standards and procedures

Collaboration and Communication

• Work closely with business stakeholders, IT operations teams, and service owners to understand requirements and deliver effective ServiceNow solutions with CMDB improvements
• Provide user training, technical documentation, and best practices to drive adoption and efficient usage of ServiceNow

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience
• Proven experience as a ServiceNow Developer, with a focus on CMDB implementation and maintenance
• Proven prior experience in ServiceNow automation, including designing and implementing automated workflows using Flow Designer, Business Rules, and scripting
• Strong understanding of ITIL practices, particularly around Configuration and Asset Management
• Proficiency in ServiceNow scripting (e.g., JavaScript, AngularJS) and knowledge of platform APIs
• Familiarity with integrating ServiceNow with other enterprise systems via APIs and middleware
• Experienced in ServiceNow Discovery, Service Mapping, and integration with external market CMDB provisioning tools
• Hands-on experience with database concepts, including data imports, transform maps, and database design
• Strong analytical and problem-solving skills with the ability to troubleshoot CMDB and ServiceNow issues
• Familiarity with Agile methodologies and collaboration tools like JIRA, Confluence, etc
• Excellent written and verbal communication skills

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

KPMG BC Region Pay Range Information   

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.