Senior Consultant, Customer-Ecommerce

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented individual with a proven track record on executing project deliverables.  

The KPMG Customer and Digital Services Practice is growing in Toronto and we are expanding our team to meet the needs of our clients in e-commerce. 

If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you. 

We are looking for individuals who have experience in management consulting and want to be part of making KPMG ‘the clear choice in the Canadian market for e-commerce design and implementation.  You have a passion for helping clients define their requirements by supporting working sessions to gain an understanding of the client’s current state processes and technology supporting different e-commerce platforms (Shopify, BigCommerce, Adobe, Salesforce) as well as supporting the implementation that follows. We are looking for an e-commerce functional consultant who is motivated to develop a deep understanding of the client’s requirements to support their online shopping/selling channel, with some level of knowledge of programming and willing to learn how to configure platforms and provide frontend and backend development.

As a Senior Consultant in a Big Four Global Consulting Firm, you have been participating in projects acting as an e-commerce consultant, supporting the development of user stories and requirements to support software implementation projects. You continuously develop your knowledge of eCommerce platform capabilities and help assess the best choice for a client’s needs. You have experience collaborating with the UX and UI design teams to produce winning front-end user experiences, work closely with project managers to address client requests, and understand business needs that drive project features & functions and provide internal consultation.  

 This role is about delivery and practice development as well as sales.

• Project delivery: you will lead a team of high performers, maintain strong client relations and create the deliverables for outstanding work products;
• Practice development: you will create followership and can support recruiting, marketing and practice administration as required.
• Business development:you will support the marketing and support of winning the trust of clients resulting in sold work;

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

• 3 - 5 years experience delivering client service excellence working with one or more e-commerce platforms;
• Minimum of 2 of those years with a professional services firm working;
• Have a minimum of a Bachelors degree in Business Management, Commerce or Design;
• Experience in delivering project based, milestone driven work;
• An understanding of systems integration / architecture
• Good knowledge of frontend development, JavaScript (jQuery), XML, JSON, SQL, PHP, CSS3, HTML5, ReactJS, NodeJS
• Awareness of the key components and vendor platforms of an e-commerce architecture such as CMS, PIM, OMS, engagement, fraud, etc
• Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
• Advanced capability in primary and secondary research methods;
• Advanced capabilities in the development compelling presentations in PowerPoint

Joining our team means you have achieved a high bar. You will be valued, fulfilled and proud of where you work. If you have big plans, this opportunity will match. KPMG Customer – the clear choice.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.