5842-102 IT Account Manager (Managed Services)

Position Profile:

The Account Manager is responsible for promoting and selling IT Weapons Managed Services, Cloud, and strategic and complex IT project and procurement opportunities to existing clients.

PRIMARY DUTIES AND RESPONSIBILITIES
 • Build and maintain strong, long-lasting client relationships
 • Prospecting for new business opportunities in existing clients
 • Maintain a forecast and pipeline for all IT Services opportunities in our CRM. This includes detailed communications and regular updates on activity within the account
 • Prepare and present proposals/quotes to existing clients
 • Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and exceed client expectations
 • Engage in regular onsite team solution briefings/updates with the ITW team to stay current with industry trends and latest ITW services for client offerings
 • Work closely with our consulting teams and at times with our vendors on client engagements and opportunities.
 • The Account Manager is responsible for owning the sales cycle and engaging appropriate resources as required
 

EDUCATION AND EXPERIENCE
 • 5+ years of experience in a client facing sales role in an IT environment
 • Previous experience selling managed services and cloud solutions

• Proven ability to meet and exceed sales quotas and targets on a regular basis
 • College Diploma or equivalent education
 • High level of business acumen, in order to have “business discussions with business people”
 • Experience using a CRM system and selling IT services and technology products
 • Demonstrated ability to adhere to process and work independently
 • Excellent verbal and written communication skills
 • Strong negotiation skills
 • Proficient with Microsoft Office suite products including Excel, Word, Outlook, and PowerPoint
 • Excellent presentation skills and ability to build rapport with clients to sell ITW services and offerings
 • Strong organizational skills including time management, prioritization, etc.
 • Ability to work in a fast-paced, highly collaborative, team-oriented environment
 • Able to multi task, while being flexible to constant change
 • Able to meet timeline targets while maintaining productivity and efficiency metrics
 • Able to liaise with clients, vendors, partners, and all levels of the organization including senior level executives

OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
 • Product knowledge with Azure, Cisco, Microsoft, VMware
 • Experience selling managed services and cloud

• Experience selling Security and Managed Security Solutions
 • Ongoing commitment to professional development and industry certifications
 • Ability to create rapport with clients to sell ITW services and offerings

ADDITIONAL COMMENTS
 • Some evenings and occasional weekend work as required (e.g. client events)
 • Travel to client sites and meetings (25-50%)
 • Ability to work with a variety of challenging clients and communicating with all levels of leadership (including C-level executives)

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