Field Services Manager

Job Description

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive Pay

• Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision

• Paid holidays, paid vacation days, and paid sick time

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Who we are

Founded in 1994, Silent-Aire is a technology-driven company that designs, engineers, and manufactures hyperscale cooling and modular data center solutions. Silent-Aire employs over 3000 people, with a total of 13 manufacturing facilities and over 1 million sq/ft of capacity in Edmonton, Alberta; Gilbert, Arizona; and Dublin, Ireland. There are sales/service centers in Seattle, Washington; Boardman, Oregon; Ashburn, Virginia; and Dublin, Ireland. Since May 2021, Silent-Aire has been a part of Johnson Controls' Data Center Solutions group. To learn more, please visit https://www.silent-aire.com/.

What you will do
As our Field Service Manager, you will delegate responsibilities to team members, motivate other service managers or supervisors, and ensure that their work area achieves goals in areas such as profitability, accountability and customer satisfaction. You will be responsible for region profitability, client relations, employee development, retention, and safety program compliance. You will ensure high levels of operating performance as measured by customer satisfaction, profitability, and growth.

The Regional Field Service Manager has five main areas of responsibility:

• Service Agreement Fulfillment

• Regional Deployment

• QA/QC

• Maintenance

• Technical Consulting

How you will do it

• Manage the day to day operations of a regional service Company including people, facilities, tools and equipment and customer service & satisfaction.

• Manage multiple client projects/accounts through regular site visits, client interaction, and appropriate software tools.

• Responsible for building and maintaining client relationships.

• Develop and execute service level agreements.

• Assigns responsibility for executing project plans to key subordinates after careful assessment of how to utilize their qualifications and strengths.

• Monitors and reports the progress of all project’s activity within the region, including significant milestones, and any conditions, which would affect project quality, cost or schedule. Provide project field support on projects, as required.

• Responsible for interviewing, hiring, training, and evaluating service technicians in the region.

• Conduct performance reviews for building leads; lead and motivate leads in human resources activities (such as raising retention rates).

• Develop and maintain expert technical knowledge across the product/service line.

• Contribute to building the infrastructure, personnel, and client base in their respective region.

• Research, troubleshoot, and follow through for a prompt resolution of any customer question, problem, or complaint.

• Assist Business Development with marketing activities in the applicable region by providing leads, participating in project scope development, negotiation of changes to the scope of work.

• Responsible for maintaining and improving region profitability.

• Lead and motivate leads in optimizing costs and quality control, as well as modeling excellent relations between the business and the community.

• Implement corporate directives and develop regional business plans to meet financial objectives. Manage, plan, and coordinate the operation strategies of a company within a geographical region.

• Generate regional business reports, collect statistics, and ensure paperwork is properly completed.

• Provide information by collecting, analyzing, and summarizing data and trends.

• Protect organization's value by keeping information confidential.

• Other duties and projects as assigned.

What we look for

Required

• Trade Certifications (Electrical, HVAC, Plumbing, Controls Technicians)

• Management Experience (3 to 5 years’ experience)

• Physical Duties: Lifting up to 50lbs, ability to stand/walk long durations

• Project Management