Customer Care Representative

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions!

Let's Build a better Tomorrow Together!

What we offer:

• Competitive Starting Pay

• Paid Extensive Training with Best-in-Industry Resources

• Career Advancement Opportunities across Business and Geographies

• Company Vehicle

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Life Insurance

• Short-Term and Long-Term Disability

• Competitive Retirement Saving Plans

• Employee Assistance Program

• And more!

Check us Out: A Day in the Life of Building JCI's Future

What you will do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How you will do it

• Adhere to current Johnson Controls policies, procedures, products, programs and services.

• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.

• Responsible for retention, customer satisfaction and growth within the customer base

• Deliver increased sales against an assigned quota.

• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

• Interface effectively with district operations to deliver and improve service delivery.

• Determine customer needs and develop sales strategies to meet those objectives.

• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

• High School Diploma

Preferred

• BA, BS or similar degree highly preferred

• 2+ years of sales and/or customer service experience with a similar product, service or industry

• Highly motivated and successful driven.

• Excellent communication skills and ability to quickly qualify for opportunities.

• High degree of self-discipline.

• Independent, creative thinker.

• Ability to sell intangible services.

Salary Range: HIRING SALARY RANGE: $54,000-81,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us