M365 Intermediate Analyst

Position Summary
Interior Health is looking for a M365 Intermediate Analyst to join the team on a full time permanent basis from our Kelowna location.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

About the job:
In accordance with the established vision and values of the organization, the M365 Intermediate Analyst is responsible for the development, installation, configuration, testing, maintenance, end-user training, and ongoing support of Interior Health’s M365 environment.

This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards.

Typical duties and responsibilities:
• Provides day-to-day administration of M365 tools by performing duties such as completing incident and request tickets, maintaining and monitoring M365 services.
• Performs assigned technical work packages and implementation activities in support of projects led by senior analysts, maintaining project documentation, and conducting evaluation studies.
• Assists senior analysts in gathering requirements and documenting specifications for M365 services by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications.
• Attends technical working groups to provide operational input related to administration and support of M365 services; apply defined standards for new and existing technologies using project management methodologies. Tests and evaluate new tools and functionality; makes recommendations and provides feedback and reports as necessary.
• Maintains cloud and infrastructure components required to support the M365 environment including but not limited to the configuration and maintenance of settings, policies and groups within the M365 environment.
• Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
• Implements new functionality deployed by Microsoft within the M365 environment.
• Participates in the deployment of department standards, procedures and implementation of best practices.
• Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
• Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Qualfications
Education, Training and Experience:
Graduation from a recognized diploma program in Computer Science, two years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities:
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Ability to write programs in a variety of programming languages.
Physical ability to carry out the duties of the position.