Supervisor, MDRD

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.    

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Medical Device Reprocessing Department (MDRD) as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.

We are currently hiring for the position of Supervisor, MDRD.  

Employee Group: Non Union

Responsibilities

• Provide support to the Manager of MDRD with day-to-day co-ordination of activities, tasks, departmental updates, staff meetings and workload in the reprocessing department across all sites
• Assist Manager of MDRD in supervising reprocessing in compliance with safety and materials handling requirements (OH&S, WHIMIS and SDS); supervises safety issues and staff injuries in collaboration with HR and OH&S departments.
• Assist in maintaining and fostering an environment that is sensitive to the diversity of internal and external communities
• Assist in promoting team spirit, cohesiveness, motivation and commitment to service goals.
• Assist in lead change effectively within the service(s)
• As a resource person, works collaboratively with own staff and/or other staff in all clinical areas in problem solving administrative issues
• Collaborate with and provide feedback to the Manager of MDRD on staffing matters, including staff performance, conduct and attendance
• Assist the Manager of MDRD in preparing staff schedules, including approval of overtime, request for vacation or leaves in accordance with policies, procedures and collective agreement,
• Liaise with department staff on day-to-day operations
• Supervise and perform duties related to reprocessing medical devices, training, utilization of reprocessing equipment and new medical devices
• Assist with utilizing allocated resources (staff, supplies, space, and equipment) to achieve the program vision, goals, and service objectives
• Act as a coach, mentor, and role model, and leader to team members to provide them an environment where shared governance, empowerment and respect for diversity can grow
• Assist with the development of synergistic service teams who are patient centered and outcome focused
• Assist in identifying team and individual’s education needs, and provide educational opportunities that promote personal and professional development
• Demonstrate an awareness of personal development needs by seeking performance feedback from Directors, colleagues, and participate in development opportunities available both internally and externally
• Perform other duties as required
• Supervises the transactions of the T-Doc (Instrument Tracking Software) and Meditech Materials Management database for receiving, ordering and inventory management of consumables and instruments/trays
• Assist with -
  • monitoring and control of transactions with the requests for new tray changes requests including new tray builds, changes to the existing trays by the customer departments
  • preparing reports of inventory usage with recommendations for improvements to cost and supply level balances (e.g. review preference cards, tray contents, recommend case cart changes, eliminations, or redistribution of trays/instruments based on usage results)
  • monitoring and analyzing instrument inventories to ensure timely, accurate reprocessing, in consideration of delivery outpatient clinic carts, reordering of supplies for reprocessing,
  • analyzing product data on the supply carts to determine supply usage, turnover rates, and appropriate product mix for each supply cart and vendor
• Liaise/Coordinate -
  • with clinical and other departments to meet supply usage and quotas
  • with the clinical teams for immediate responses to product recalls, communicate and document recall processes
  • Monitor, correct and optimize inventory tray levels in clinical areas
  • Reconcile invoice impacts for all orders
  • Perform other duties as required.
• Assist the Manager of MDRD -
  • with the development and updating of job descriptions and policies and procedures
  • in enforcing departmental and hospital wide policies and procedures
  • with development and implementation of reprocessing standards, tray conversions, hospitalwide roll outs of new product lines, coordinate vendor/product education for reprocessing staff, report updates at the Product Review and Standardization Committees, etc.
• Assist leadership -
  • in excellent patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring, and risk avoidance
  • in the development and use of appropriate resources to measure and evaluate service processes and outcomes
  • in complying with all processes consistent with Canadian Standards Association (CSA), PIDAC and Accreditation Standards
  • with the use of feedback strategies to maintain and improve performance of team members
  • with implementing the monitoring service delivery
  • with implementing ongoing monitoring and evaluation of systems to achieve department objectives that align with the corporate objectives
  • with established KPIs to evaluate MDRD operations from the perspective of quality, risk, and service excellence and plan activities to support and strengthen existing practice
  • with supporting established SLA for the MDRD
• Assist with monitoring the third-party vendor contracts for consumables and maintenance, software and systems in accordance with the contract terms, conditions, key performance indicators, vendor performance management, etc.
• Escalate any of the vendors’ non-compliance to the third-party contracts to Procurement and Logistics

Requirements:

• Business Administration Diploma required
• Graduate of a recognized MDR program required
• CSA Group certification preferred
• Certified Medical Device Reprocessing Technician (CMDRT) required
• Member of Medical Device Reprocessing Association of Ontario (MDRAO) required
• 3 years of Recent experience in MDR, and management and leadership required
• 3 years Experience in a computerized healthcare environment preferred
• MS Office (Outlook, Word, Excel, PowerPoint, etc.) required
• Knowledge and applied experience of Healthcare MDRD requirements, Managing staff in a unionized environment, Working knowledge of communications technological skills required
• Knowledge and applied experience Meditech preferred
• Analysis, problem solving, Strong analytical skills required  
• Able to communicate effectively attentiveness to understanding the communication of others, Meeting required timelines in a fast paced environment skills required
• Excellent written, verbal, and presentation skills required
• Able to manage staff conflicts

Why Humber? Why Now?

Humber River Health is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.

We are a Huron Consulting hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Health is a member of the Toronto Academic Health Science Network (TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Health as a community academic hospital.

Humber River Health was the recipient of the 2021 Excellence in Patient Safety Award by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practises.

Why? Because at Humber River Health, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care...healthier community.

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

Humber River Health is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire.

Let us know what we can do to help you be successful during your recruitment experience at Humber River Health.

Interested applicants are required to submit an Application before the closing date. We thank all candidates that apply but only qualified candidates will be contacted for an interview

Humber River Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance 

Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.