Quality and Patient Safety Assistant

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.     

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we’re looking for an Quality & Patient Safety Assistant  to join our Quality & Patient Safety Team. 

Employment Status: Temporary Full-TimeDuration: 6 Months ( Subject to change as per management rights)

Reporting Relationship: Director, Quality & Patient Safety 

Location: Humber River Health - Wilson Site

Hours of work: Days, occasional evenings/weekends

Union:  Non-Union

Responsibilities: 

• Coordinate quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.) by researching, gathering, and preparing information including documentation into a database/spreadsheet and working with internal and external stakeholders
• Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review (e.g. patient satisfaction and experience; post discharge patient feedback, safety and patient relations safety trends)
• Configure and manage user permissions for quality & patient safety databases/information sources
• Provide support by answering technical questions on respective quality & patient safety databases/information
• Assist Hospital departments with quality and patient safety initiatives (e.g. Best Practice Spotlight Organization) by gathering and analyzing data and information
• Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
• Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
• Other duties as assigned.

Requirements:

• Diploma in business, healthcare or related field required. 
• Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)
• Database knowledge and administration User experience design
• Statistical analysis skills
• Experience in survey management and administration
• Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
• Ability to work independently and collaboratively within a team
• Ability to multitask in a fast paced environment
• Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal
• Excellent communication and interpersonal skills
• Proven problem solving skills
• Ability to handle sensitive and confidential issues/information in a professional manner
• Excellent attendance record

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.