Analyst, Business Systems

Join Clinical Informatics and Digital Health!

Are you passionate about improving healthcare through technology, collaboration, and innovation? Fraser Health is seeking a Business Systems Analyst to join the Enablement, Readiness and Activation (ERA) team within Clinical Informatics and Digital Health (CIDH), supporting MEDITECH Expanse implementations across the organization.

In this role, you will work at the intersection of healthcare operations, technology, and transformation. As part of a team responsible for preparing sites, departments, and end users for successful MEDITECH Expanse upgrade deployments, you will help drive readiness, activation, and adoption activities that support safer and more effective patient care.

You will partner with clinical, operational, technical, and project teams to analyze and identify opportunities for improvement, support implementation planning, and develop reporting and analytics that help leaders make informed decisions throughout the project lifecycle.

This is an exciting opportunity to contribute to one of the largest digital health transformation initiatives in Fraser Health while developing expertise in healthcare systems, business analysis, data analytics, and implementation delivery.

• Lead business systems analysis activities, including requirements gathering, workflow analysis, process mapping, and future-state design to support MEDITECH Expanse implementation, activation, and optimization initiatives.
• Collaborate with clinical, operational, technical, and project stakeholders to identify business needs, evaluate system impacts, and develop technology-enabled solutions that improve operational readiness and adoption.
• Develop and maintain project workplans, readiness trackers, activation plans, and portfolio management tools using Smartsheet and other enterprise applications.
• Design and support dashboards, Power BI reports, executive reporting, and performance metrics that provide insight into project progress, risks, readiness status, and implementation outcomes.
• Facilitate partner engagement sessions, readiness assessments, workshops, and meetings, acting as a liaison between Clinical Informatics and Digital Health, project, operational, and clinical teams.
• Support the planning and execution of activation logistics, including deployment planning, command centre activities, at-the-elbow support coordination, stakeholder communications, and go-live support.
• Analyze project and operational data to identify trends, risks, dependencies, and opportunities for continuous improvement, supporting decision-making and benefits realization.
• Support multiple initiatives simultaneously by contributing to project planning, implementation activities, issue resolution, and organizational change efforts associated with digital health transformation.

This is a full-time position based at the Central City Offices in Surrey, British Columbia.

A career at Fraser Health offers the opportunity to work in a fast-growing and dynamic organization alongside healthcare professionals who are leaders in their respective fields. You will have access to excellent opportunities for growth into support and management roles as you advance within the organization.

Fraser Health also offers a competitive salary package, comprehensive health benefits, and the chance to make a meaningful difference every day in the delivery of healthcare services.

Take the next step in your career and make an impact in the communities we serve. Apply today!

Fraser Health values diversity in the workforce and is committed to maintaining an environment of respect, caring, and trust.

To learn more about life at Fraser Health, connect with us on:

• Facebook: @fraserhealthcareers
• X (Twitter) & Instagram: @fraserhealth
• LinkedIn: fraserhealthcareers

Explore firsthand employee insights and discover what it's like to work here.

1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.