Senior Business Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Business Consultant plays a key role within Group Disability (GD) Shared Services, driving operational efficiency, value creation, and continuous improvement. This position has primary accountability for oversight of the Group Disability medical consultant program and provides strategic and operational support to Claim Services leadership through analytics, process improvement, quality oversight, and cross-functional initiatives focused on enhancing the client experience.

What will you do?

Medical Consultant Program Oversight

• Lead the Medical Consultants team, including hiring, onboarding, and training

• Ensure compliance with Medical Enterprise Operating Guidelines (MEOG)

• Act as the primary point of contact for day-to-day medical consultant activities

• Manage the annual budget, contractual compliance, and cost-per-review metrics

• Review medical opinion referrals for appropriateness and coach stakeholders as needed

• Partner with Referral Management and Supplier Relationship Management to align service delivery

• Complete annual Medical Consultant Quality Program (MCQP) reporting and maintain required compliance documentation

• Maintain program documentation, standards, and practices

Process Improvement & Innovation

• Identify and assess opportunities for process improvement, automation, and innovation

• Recommend strategic improvements to Claim Services leadership

• Design, implement, and maintain efficient, consistent processes across multiple platforms (SharePoint, wiki, e-learning, job aids, Wrike)

• Develop and deliver training and workshops to support change adoption

• Monitor industry and market trends and apply insights to business processes

Quality, Performance & Governance

• Provide quality assurance and control support, including outsourced services

• Develop, track, and report performance and productivity metrics

• Identify organizational gaps and recommend solutions

Project Leadership & Collaboration

• Support and maintain the Performance Standard Agreement (PSA) Quality Program

• Lead Shared Services initiatives from concept through delivery

• Represent GD Shared Services on cross-functional projects and initiatives

• Facilitate forums to share best practices with internal and external partners

• Prioritize initiatives based on business needs and ensure timely implementation

• Provide regular status updates to leadership

What do you need to succeed?

Experience & Knowledge

• Minimum 5 years’ experience in disability case management

• Strong knowledge of Group Benefits products, services, and systems

• Proven project management experience

• Experience working with internal and external business partners

• Solid understanding of operational and infrastructure processes
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Skills & Competencies

• Strong communication, negotiation, and facilitation skills

• Analytical, problem-solving, and decision-making capability

• Strong organizational and time management skills

• High comfort with technology and rapid adoption of new tools

• Self-motivated, adaptable, and able to manage through influence

• Ability to synthesize information and present it clearly and concisely

Assets

• University degree or college diploma

• Lean Green Belt (or willingness to obtain)

• PMP, GBA, or CEBS designation

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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