Document Delivery Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

***Please note this is an 18-month contract opportunity ***

About the role:

The Document Delivery Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.

This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.

What will you do?

• Perform production tasks such as sorting and collating of documents
• Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
• Accountable for understanding the end-to-end processes for Canadian Document Services
• Responsible for communicating change that could lead to positive process enhancements
• Recognizing what needs to be done to meet customer and business needs
• Updating digital databases and completing investigations for return mail
• Entering key metrics into Excel spreadsheets
• Creating and developing spreadsheets for tracking
• Monitoring and responding to business partners’ queries in our team email inbox

What do you need to succeed?

• 1 to 2 years of experience in a customer service position
• Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
• Personable and friendly with a focus on building relationships with all levels of the organization
• Solid experience with PC applications in a Windows environment, including Outlook, Word and Excel
• Self-starter who takes ownership and has a positive attitude
• Must adapt to change quickly and be a role model for fellow team members
• Team player, willing to contribute and help others and offer guidance
• Strong organization and time management skills and ability to prioritize
• Strong written and oral communication skills
• Ability to work independently with minimum direction and frequent interruptions
• Be an active learner
• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department’s efficiency
• Ability to interact with and effectively communicate with Team members
• Flexibility in the face of changing priorities and timeline pressures
• Display professionalism at all times

Unique Requirements:

• As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date
• Position requires candidate to work in office.
• Ability to lift items weighing 50 to 75 lbs and be on their feet for extended periods of time.
• Ability to handle fluctuating work volumes.
• Ability to work in a fast-paced environment.
• Ability to work overtime with minimal notice when volumes dictate.
• Limited vacation during peak seasons.
• Ability to be on your feet for extended periods of time.

What's in it for you?

• 15 vacation days
• A friendly, collaborative, and inclusive culture
• Flexible Benefits from the day you join to meet the needs of you and your family
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health - mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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