Business Systems Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

For a journey this exciting and complex, we are looking for a Business Systems Consultant to join our Agile Delivery Practice team within Global Marketing Technology. Someone with expert business analysis skills, a strong grasp of Marketing and Digital Web technologies, and a strategic mindset. This role will require diplomatic facilitation and leadership skills to elicit and build requirements that enable exceptional solutions for business partners across Sun Life’s business organizations.

We operate in a world where time-to-market and evolving business priorities drive our plans. The person who fills this role will need to be resilient, versatile, and equally effective in adapting to change as they are at following a process.

What will you do?

• Support MarTech (marketing technology) initiatives by facilitating requirements gathering, analyzing key processes/solutions and defining user needs by translating them into requirements/epics/user stories/data mapping documents.
• Work as a valued member of a strong, collaborative Agile team, partnering closely with a Technical Product Owner, developers, QE, publishing, architecture and technology partners to deliver high-quality solutions.
• Partner with business and other stakeholders, vendors, application development and testing teams to ensure quality solutions meet the needs and expectations of our clients.
• Collaborate, review and provide feedback on business and technical documentation.
• Understand the technical and operational challenges and objectives that may impact the production release of an application/process. Use that to drive discussions about solutions and risk mitigation.
• Understand our deployment and release processes; anticipate any technical or operational challenges that could potentially impact the business; work cohesively with key partners to identify and address any issues that may surface.
• Promote learning within the team and contribute to the continuous improvement of our BSA and delivery practices.
• Work in a manner that centers the client experience while meeting the needs and expectations of our business partners.
• Support production issues and post-release validation, working collaboratively across teams to ensure stable, high-quality solutions and an excellent user experience.

What do you need to succeed?

• An expert in the application of business systems analysis core competencies with 5 to 7+ years of digital experience
• Technical aptitude and extensive experience working with client facing technologies and/or digital engagement platforms
• Experience with marketing technologies and tools such as search, web analytics, SEO
• Experience in Content Management Solutions (preferably Adobe Experience Manager)
• Knowledge of Software Development Lifecycle (SDLC)
• Strong interpersonal and presentation skills with the ability to communicate both complex business and technical concepts in a clear and succinct way
• Experience with analysis and modelling for both processes and data
• Ability to think critically about issues, evaluate problems and question assumptions
• Ability to work with others in a matrix team setting, demonstrate flexibility and adaptability to change
• Advocate for solutions and changes that improve the client’s experience
• Ability to self-organize and plan work and manage time effectively
• Ability to make good use of information from many mediums, as well as summarize and document information for team or business consumption
• Demonstrate a willingness to learn, take responsibility for professional growth

Preferred skills:

• A College or University degree, preferably in Information Technology, Business Systems Analysis or equivalent experience
• Business Analysis professional certification (e.g., IIBA)
• Experience with Agile methodologies (Scrum, Kanban, Scaled Agile)
• Experience using GenAI solutions and tools to assist with routine work activities and workflows

What’s in it for you?

• An environment of continuous learning and improvement
• A friendly, collaborative, and inclusive culture in an interactive team environment
• Being part of our journey in developing the next greatest digital experience
• Working together, sharing common values, and encouraging growth & achievement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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