Description
I am Frédérique Tahon, Recruitment Director at FED IT, specialized in the placement of IT professionals.
I am offering you today an opportunity to Technician / Analyst in IT Support Levels 1-2-3, in a professional services company recognized for the quality of its services and its collaborative corporate environment. The position is long-term evolving: we are looking for an ambitious person who wants to grow towards system, security or project responsibilities.
Je suis Frédérique Tahon, Directrice en recrutement chez FED IT, spécialisée dans le placement de professionnels en technologies de l'information.
Je vous propose aujourd'hui une opportunité de Technicien·ne Support Informatique Niveaux 1-2-3, dans une entreprise de services professionnels reconnue pour la qualité de ses services et son environnement corporatif collaboratif.
Le poste est évolutif à long terme : nous cherchons une personne ambitieuse qui veut grandir vers des responsabilités systèmes, sécurité ou projets.
You will be an IT resource person for the team and the preferred point of contact for users, including executive profiles (lawyers, financiers, management). Your role combines high-level support, proximity to the field, and active participation in the continuous improvement of systems.
Your main responsibilities:
* Provide Level 1, 2 and 3 support : support of Helpdesk tickets, diagnosis, resolution, escalation as needed and follow-up to closure, in compliance with SLAs.
* To offer impeccable service to a VIP/executive clientele, in a context where speed, discretion and clarity are essential.
* Manage onboarding/offboarding: preparation of workstations, accounts, access, equipment, rights and lifecycle monitoring.
* Maintain and enrich the knowledge base (procedures, user guides, internal standards).
* Administer, in collaboration with the IT director, the environments: Microsoft 365, Azure/Entra ID, Intune, Proofpoint, Apple Business Manager, Zscaler, networks.
* Monitor system performance and security, apply patches, propose optimizations, and automate recurring tasks.
* Participate in continuous improvement, cybersecurity and tool modernization projects.
* Contribute to technical documentation, audits, and lifecycle management of environments.
* Travel monthly (Toronto, New York).
* Degree in Computer Science (or equivalent experience with relevant certifications).
* 5 to 7 years of experience in IT support and systems environments.
* Excellente maîtrise de : Microsoft 365, Azure/Entra ID, Intune, Apple Business Manager, Proofpoint, Zscaler.
* Very strong sense of customer service, ability to manage priorities and work with VIP users.
* Used to working in structured corporate contexts and with professionals (lawyers, financiers, executives).
* Analytical skills, rigor, autonomy, reliability and a solution-oriented approach.
* Ambition and willingness to learn: You want to progress towards more administration, security or projects.
* Bilingualism French/English essential.
* Occasional availability outside of normal hours in case of emergency.
* Permanent, full-time position, based in Brossard.
* Competitive salary: $70,000 to $90,000, depending on experience.
* Work mainly on site, teleworking possible on Fridays.
* Monthly travel required (Toronto, New York).
* Comprehensive benefits and stimulating environment in a structured professional sector.
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Conclusion
Would you like to play a key role in N1-N2-N3 IT support, in contact with a high-level corporate clientele, with a professional ambition? Apply today to discuss it!
