Regional Manager Operations Northern Alberta

Job Description

Regional Manager of Operations - Northern Alberta

Mission: Reporting to the Regional Director of Operations, the Regional Manager is responsible for the effective and efficient delivery and sustainability of Programs, Training & Development and Quality within the Long Term Care homes, as well as the implementation and sharing of policies/programs to ensure the highest standard is met as it pertains to Extendicare’s policies and practices, and those set by the applicable legislation

Key Responsibilities:

• Training and Education

• To support the professional practice of the Home Leadership Teams as applicable;

• To educate, orientate, coach, mentor and support Long Term Care homes' frontline teams through consultation with the Home leadership teams and the Regional Director Operation(s) as applicable;

• To consistently deliver education with Extendicare programs/initiatives/policies & procedures;

• To assist in the implementation of new programs & in the revision and update of programs;

• To provide innovative suggestions to assist with the overall implementation of new concepts in order to minimize the potential negative perception of change;

• To orient, coach & mentor new managers/leaders; provide professional consultation to said leaders for their orientation, mentoring, and coaching for all roles;

• To promote compliance with regulatory requirements and Extendicare standards;

• To ensure that appropriate security levels and access authorities are in place and maintained in accordance with policies, practices and standards;

• To ensure regional/home involvement with, and representation on, applicable regulatory committees;

• To ensure follow-up of high-risk issues;

• To support homes in meeting regulatory requirements;

• To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare’s Code of Conduct;

• To ensure the effective operation and Continuous Quality Improvement (CQI) of the homes;

• To ensure CQI & Accreditation programs are managed in accordance with Extendicare’s standards, policies & practices, and in compliance with legislative and regulatory requirements;

• To effectively represent the interests of the organization in all interactions with major external stakeholders

; • To facilitate quality improvement framework through program review, audits, data analysis;

• To monitor, analyze performance indicators and adverse events;

• To augment a culture of innovative and thinking generating ideas with the goal of improving practices;

• To conduct quality review based on outcomes as directed by Regional Director Operations;

• To ensure continued adherence to accreditation requirements

; • To coordinate and initiate research, abstracts, conference submissions within designated region, in conjunction with Regional Director Operations and National Directors;

• To liaise with regional representatives of national contracts;

• To demonstrate ability to be flexible and adaptable to the changing needs of the business, including requirement for travel on short notice

; • To participate in the on-call rotation as directed by the Regional Director of Operations;

• To complete all other duties as assigned;

Qualifications:

• Minimum five (5) years combined experience in a Long Term Care setting at the senior management level

• Familiar with using data to drive decisions and skilled in translating policies into direct practice

• Experience in gerontology/continuous quality improvement/research/adult learning/change management

• Strong knowledge of RAI-MDS; previous experience in teaching RAI process highly preferred

• Ability to facilitate learning for others

• Demonstrates strong leadership, oral and written communication and interpersonal skill

• Proficiency in a second language is considered an asset

• Computer proficiency (Microsoft Office applications)

• Ability to reason, think analytically and conceptually prior to taking decisive action

• Based in Northern Alberta, a valid driver’s license.is required

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement.

As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better

Compensation Details

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability-creating solutions that strengthen our services and improve lives every day.

We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.