Operations Manager - Fastfrate (Winnipeg)

Role Summary:

The Operations Manager leads a fast-paced operation, ensuring freight moves accurately and on time leveraging internal staff capabilities and coordinating with drivers and equipment to achieve operational excellence. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top-tier service. With real-time problem solving, resource planning, and hands-on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work: Monday - Friday, 7:30am - 4:00pm
Work Arrangement: On-site
Position Type: Non-Union
Employment Status: Permanent
Compensation: Salary Range $70,000 - $90,000
Work Location & Environment: 79 Rail Park Way, Rosser, MB R4B 0A8; Dock environment

Key Accountabilities:
In this role, you will:

• Lead the day-to-day operations of the terminal, ensuring the safe, efficient, and timely movement of freight while meeting service and productivity expectations.
• Provide leadership, coaching, and direction to Dispatchers, Operations Coordinators, and Dockworkers, fostering a culture of accountability, teamwork, and continuous improvement.
• Plan, coordinate, and oversee daily operational activities, including inbound/outbound freight, dock operations, dispatch, scheduling, and resource allocation.
• Monitor operational performance, staffing levels, and workflow throughout the day, making adjustments to meet customer and business requirements.
• Develop and maintain employee schedules to support operational demands while effectively managing labour costs.
• Lead performance management activities, including coaching, performance reviews, attendance management, discipline, and employee development.
• Ensure compliance with Company policies, health and safety standards, transportation regulations, and operational procedures.
• Partner with the Terminal Manager to implement operational initiatives, improve efficiencies, and achieve departmental objectives.
• Analyze operational metrics and key performance indicators (KPIs), identifying opportunities to improve productivity, service performance, and overall operational effectiveness.
• Investigate and resolve operational issues, customer concerns, and service failures in a timely and professional manner.
• Coordinate personnel and equipment utilization to maximize productivity and ensure service commitments are achieved.
• Maintain operational records, reports, communication logs, and documentation required to support efficient terminal operations.
• Foster open communication across Operations, Customer Service, Safety, and other departments to ensure seamless execution of daily operations.
• Ensure employees complete all required training, including mandatory regulatory or company training.
• Support employee onboarding, training, and ongoing development to build a high-performing operations team.
• Perform other duties as assigned.

Qualifications
We’re looking for someone who brings:

Education & Experience:

• Minimum 3-5 years of leadership experience in transportation, logistics, warehouse, or LTL operations.
• Experience leading multiple operational teams in a fast-paced environment.
• Strong understanding of LTL transportation, freight movement, dock operations, dispatch, scheduling, and customer service.
• Experience with labour planning, performance management, and employee coaching.
• Experience working in a unionized environment is considered an asset.
• Post-secondary education in Business, Supply Chain, Logistics, or a related field is considered an asset.

Skills & Attributes:

• Proven ability to lead and motivate teams while fostering accountability and collaboration.
• Strong organizational, planning, and decision-making skills.
• Excellent problem-solving abilities with the ability to prioritize competing demands.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to make sound operational decisions in a fast-paced, time-sensitive environment.
• Proficient in Microsoft Office (Outlook, Excel, Word) and transportation management systems.
• Strong customer service focus with the ability to build positive working relationships across departments.
• High attention to detail with excellent organizational and time management skills.
• Flexible and adaptable in a dynamic operational environment.
• Demonstrated commitment to workplace safety and continuous improvement.