Afternoons Customs Coordinator - Challenger (Cambridge)

Role Summary:
Reporting to the Customs Supervisor, the customs Coordinator is responsible to obtain clearances for cross border freight within the timescales provided by drivers, while ensuring Challenger is compliant with Government regulations established by U.S. and Canada Customs.

Hours of Work:
Monday to Friday, 2:30pm - 11:00pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $43,000 to $51,000

Work Location & Environment:
300 Maple Grove Rd, Cambridge, ON N3E 1B7
Office environment

Key Accountabilities:
In this role, you will:

• Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers
• Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs
• Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed.
• Review the details of the shipment and ensure all information is entered accurately
• Prepare and forward paperwork to Customs brokers and drivers to obtain pre-clearances via email
• Review incoming driver documents for quality and missing documentation and verify recipient broker address
• Monitor shipments clearance by brokers to ensure clearance is done in a timely manner
• Answer inquiries from drivers by satellite, telephone, and in-person regarding customs clearances
• Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance.
• Troubleshoot and problem solve any Customs issues that arise
• Access web-based portals to view shipments and edit data when needed
• Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms.
• Receive/Scan and index Customs paperwork into the company’s indexing system, Synergize
• Send proof of releases/clearances to brokers as requested.

Other Duties

• Performs other duties and general housekeeping as required or requested

Qualifications
We’re looking for someone who brings:
Education & Experience:

• Secondary School diploma
• 1 year of office administration experience
• Proficient in Microsoft Office Applications
• ACE/ACI knowledge is beneficial
• Understanding of cross border freight processes

Skills & Attributes:

• Strong attention to detail with focus on accuracy and data integrity
• Driver and Customer focused service approach
• Effective written and verbal communication
• Problem solving & analytical thinking
• Commitment to quality