Quality Improvement Coordinator - 9-8-8: Suicide Crisis Helpline-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

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In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This groundbreaking new service is available 24/7/365 and accessible to everyone from coast to coast-to-coast.

The Quality Improvement Coordinator is responsible for monitoring and oversight across all 9-8-8 partners on subnetwork A. The QI Coordinator collaborates with the QI Team Lead to organize and execute quality and performance improvement initiatives aligned with approved goals, strategic operating plans, and objectives for 9-8-8 network quality.

Key Accountabilities

The successful candidate will support a healthy workplace that embraces diversity, encourages teamwork and comply with all applicable regulatory and legislative requirements. The position is remote within Canada. This role works remotely from a home office set up. Supervisors are required to have a dedicated, private, workspace within their home

The successful candidate will have a post-secondary degree in a related field, combined with a minimum of 2-year Crisis/distress line responder experience. The role requires a sound knowledge of crisis intervention principles and best practices in suicide prevention, alongside a collaborative approach and the ability to work effectively within a team. Strong analytical skills, excellent organizational abilities, and meticulous attention to detail are essential. Fluency in English, both written and spoken, is mandatory, while proficiency in French is an asset. Candidates should be prepared to work flexible hours as needed by the service and possess strong computer literacy, including familiarity with 9-8-8 programs such as Genesys Cloud, Office 365, and iCarol. A successful Vulnerable Sector Police Records Check is also required.

Please Note: This full-time, permanent position is NOT part of any bargaining unit. This role will be Remote within Canada.

Salary Range: Competitive salary and benefits.