Information Specialist - 988 & Outreach Admin-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada.

Position Description

Talk Suicide Canada/9-8-8 is currently seeking a highly motivated and experienced full-time, contract (Until March 31st 2026) Information Specialist to join our team in transforming the way people in Canada access support for suicide prevention and emotional distress. Reporting to the Program Manager, Service & Operations, the Information Specialist will lead the ongoing management and enhancement of internal and external databases focused on crisis and distress services and other essential resources that support the safety and wellbeing of people across Canada. This role is critical in ensuring the comprehensiveness, accuracy, and relevance of the resources made available. The information specialist will collaborate with internal teams and external interest holders to align resource content with the evolving needs of the network and contribute to a seamless user experience. The position involves strategic oversight and hands-on execution of process related to resource intake, validation, and updates ,as well as support for the migration of resource information into a CRM platform. The Information Specialist plays a key role in fostering interest holder engagement, external partnerships, and enhancing communication and awareness around resource availability and use.

The Information Specialist will:

The successful candidate must have a Bachelor’s Degree in Psychology, Social Science or health related field combined with two (2) years of related experience. Experience in mental health and/or academic setting is an asset. You will have proficiency with word processing, Outlook, Microsoft Office (Word, Excel, PowerPoint), and ability to learn new computer software systems. Familiarity with CRM systems (e.g. Oracle) would be an asset. Excellent interpersonal, written and verbal communication, organization skills and the ability to work effectively in a fast-paced dynamic team environment with minimal supervision are required. You will have sound analytical and problem-solving skills and must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be detail-oriented, flexible, adaptable and customer-service oriented. The candidate will possess the ability to work with individuals of diverse ethno racial and cultural backgrounds. Bilingualism (French/English) is an asset.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is currently located at 60 White Squirrel Way.