Department Secretary - Work Stress Health Program-camh

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The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Department Secretary to work in the Work Stress, and Health Clinic within the Work Oriented Clinical Program. The Work, Stress and Health Clinic is part of the larger Work Oriented Clinical Program, a dynamic revenue generating program within CAMH which also includes the Back on Track Toronto Program.

Reporting to the Manager, you will provide administrative support where needed and ensure the smooth and effective operation of the service. This position requires a considerable degree of client contact, in person, on the telephone as well as virtually. Therefore, exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include triaging incoming telephone inquiries from clients, third-party referrals, physicians, booking client appointments, scheduling and coordinating virtual assessments and treatment appointments, providing technical guidance for clients to log onto virtual appointments, and management of daily clinical service schedules and managing referrals. With a keen eye to detail and a high degree of accuracy, you will track the progression of assessments and/or treatments for clients within the service. You will be preparing and managing clinical charts, filing and uploading clinical documents within third party platforms, and ordering medical and administrative supplies. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You will also have the flexibility to provide support to other services within the Work Oriented Clinical Program, including Back on Track Toronto, in the role of Department Secretary when required. You may also be required to perform other related duties as needed. The position is located at 250 College Street.

The successful candidate will possess a one year Community College diploma in Office Administration or a related discipline, combined with 1-2 years secretarial/administrative experience, or an equivalent combination of education and experience. A diploma in medical administration is considered an asset. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, and virtual platforms (Webex, OTN). Familiarity with ICare is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management. RedCap and statistical programs would be considered a further asset. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. You must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.