Administrative Secretary - Borderline Personality Disorders Clinic-camh

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The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, temporary (until November 6, 2026) Administrative Secretary to support the Borderline Personality Disorder (BPD) Clinic within the Access to Care Program. Reporting to the Clinical Manager, the successful candidate will provide comprehensive administrative and clerical support to ensure the efficient and effective operation of the clinic and related clinical services.

The Administrative Secretary will work collaboratively with a large inter-professional team and will hold a significant client-facing role. The position serves as a key point of contact for clients, many of whom may present in distress. The successful candidate must be comfortable supporting individuals experiencing emotional dysregulation, demonstrate sound judgment, and be able to respond calmly and effectively in complex or high-pressure situations. While clinical support and guidance are available, the individual in this role must be able to tolerate challenging interactions, think quickly, and appropriately navigate clients to the right supports and resources.

A warm, professional, and compassionate approach is essential to fostering a welcoming, safe, and respectful environment.

The BPD Clinic and broader Access to Care Program are currently undergoing ongoing growth and program development. As such, this role requires an individual who is flexible, adaptable, and comfortable working within a dynamic clinical environment where processes and priorities may evolve over time. The successful candidate will demonstrate openness to change, a willingness to learn new workflows, and the ability to support the team through program transitions with a collaborative and solution-focused approach.

Key responsibilities include preparing and formatting correspondence and clinical documents; managing inter-program communications; responding to telephone, email, and in-person inquiries; and coordinating daily schedules and appointments using electronic scheduling systems. The role also involves client registration, data entry for visits and discharges, and the preparation, maintenance, and management of clinic charts and electronic records.

Additional duties include filing, photocopying, faxing, ordering supplies, collecting and tracking program data, booking appointments, and providing general administrative support as required. The successful candidate may be asked to provide occasional back-up administrative coverage to other clinics within the Access to Care Program. This position requires regular onsite work and direct interaction with clients.

The Administrative Secretary is expected to contribute to a diverse, equitable, and inclusive workplace, promote teamwork, and comply with all CAMH policies, as well as regulatory and legislative requirements. This position is primarily located at the Queen Street campus at Queen Street West and Ossington Avenue in Toronto.

The ideal candidate will have completed a one-year Community College diploma in Office Administration or a related discipline, along with a minimum of one to two years of administrative or secretarial experience. An equivalent combination of education and experience will be considered. Experience in a healthcare environment, particularly within mental health services, is strongly preferred.

Strong technical skills are required, including proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint), electronic scheduling systems, and web-based databases. Familiarity with electronic health records, medical terminology, data entry, and minute-taking is required.

The successful candidate will demonstrate excellent interpersonal, verbal, and written communication skills, as well as sound judgment, problem-solving, and organizational abilities. The ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment is essential. A high degree of tact, diplomacy, and professionalism is required when interacting with clients, staff, and external stakeholders from diverse cultural and ethnic backgrounds.

The candidate must be adaptable, detail-oriented, and a strong team player with a high level of initiative. Bilingualism (French/English) or proficiency in another language is considered an asset.

Please Note: This full-time, permanent position is part of the OPSEU Bargaining Unit.