SISIP Policies & Procedures Manager

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

As the SISIP Policy and Procedures Manager, you will develop, review, recommend and manage the application of SISIP Financial insurance policies, procedures and guidelines. You will conduct research, review cases, evaluate insurance policies and procedures and recommend changes or modifications to existing policies, as required, and create and communicate Standard Operating Procedures (SOP) for SISIP Financial insurance.

The SISIP Policy and Procedures Manager will maintain knowledge in conjunction with the Subject Matter Experts (SME) and insurance partners, of relevant legislation to ensure that policies are kept updated and relevant to meet Federal and Provincial legislative standards.

This integral role interacts, establishes and creates partnerships with service providers, DND/CAF and other stakeholders to keep apprised of changes, as well as provide information, advice and interpretation on insurance policies and procedures.

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Commerce or a related field AND several years of experience in policy and procedures development, or a related field

Experience

In researching, developing, drafting, interpreting and applying policies, procedures

In researching, interpreting and applying legislation

In the application of Federal and Provincial legislative framework

In the development of research methodologies

In research and data collection

In creating communications documents

In analyzing and synthesizing data and information

In project management

In planning, facilitating and delivering workshops and briefing sessions

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Conduct research, review, evaluate insurance policies and procedures and recommend changes or modifications to existing policies, as required.

Create and communicate Standard Operating Procedures (SOP) for SISIP Financial insurance.

Provide information, advice and interpretation on insurance policies and procedures.

Develop communication, training and briefing materials about insurance policies.

Prepare and conduct presentations for senior management.

Facilitate and deliver briefing sessions for SISIP Financial staff and stakeholders.

Language Requirement:

Bilingual (English and French) Essential

Reading: Advanced

Writing: Advanced

Oral: Advanced

Start Date: 21 May 2024

This is an on-site position.

The selection process will be done virtually.

Relocation benefits will not be provided.

Salary plus Employee Performance Plan.

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.