Museum Gift Shop Supervisor

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Under the supervision of the Museum Director, the Museum Gift Shop Supervisor plans, organizes, and oversees the daily operations of the gift shop. They maintain inventory and track purchases and sales, order merchandise, arrange displays, and research and recommend additions to inventory.

The Supervisor trains and oversees volunteer gift shop attendants, operates a cash register, processes refunds, and prepares and completes bank deposits. They respond to general inquiries, assist customers with merchandise, and address any concerns or complaints.

In addition, they process invoices, purchase orders, and cheque requisitions, maintain filing systems, and assist with stocktaking.

Education, Certifications and Licenses

High school diploma AND several years of experience in retail, personnel supervision or a related field

Experience

In basic accounting

In preparing sales reports

In stocktaking and inventory checks

In using a Point of Sale (POS) system

In merchandising

In personnel administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English Essential / Bilingual (English and French) an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.

Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Weekend availability is required.

This is an on-site position with an assigned work location.

June 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.