Military Family Services Program Specialist

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Military Family Services Program Specialist will assist families through the Military Lifestyle Journey while residing in the NCR region, assess clients' situations to provide information, assistance, emotional support and/or referral, as well as act as a community service Subject Matter Expert (SME) for families with intricate needs, working in collaboration with the CAF, local community agencies and external partnership agencies to ensure families receive the required supports.

The Military Family Services Program Specialist will perform outreach/warm-line calls to CAF family members, as required, as well as support group development through facilitation, presentations and/or information sharing. The program specialist may need to engage clinical support, as required.

In addition to program delivery, Program Specialists represent MFS NCR in the community by attending engagement opportunities, briefing military units on programs and services, and supporting outreach and awareness initiatives. They also help plan and deliver MFS NCR community events throughout the year, including on-site coordination and engagement.

Education, Certifications and Licenses

College Diploma in Social Services, Mental Health, Human Services, or a related field, AND several years of experience in direct community service delivery

Experience

In working with a cross-section of the community
In conducting client needs assessments and life coaching
In developing and delivering information sessions
In establishing, sustaining and fostering a network of community contacts and partnerships
In preparing and implementing multi-media social marketing campaigns
In creating visual aids and marketing support material
In data entry, record-keeping and retrieval techniques
In organizing, implementing and evaluating programs
In applying policies, procedures and regulations
In developing and facilitating self-help and support groups
In providing emotional support
In client case management
In budget administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is an on-site position with an assigned work location.

Interviews will be conducted in person.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

As part of the selection process, the successful candidate must complete a Vulnerable Sector Check.

This is a temporary position with an anticipated start date of May 18, 2026 and end date of June 17, 2028.

May 18 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.