IM/IT Business Analysis Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The role of IM/IT Business Analysis Manager focuses on leading the Business Analysts and providing essential services to projects and divisions. This includes establishing tools, governance, and methodologies to ensure effective project execution and alignment with business objectives. The manager is responsible for developing a roadmap for the Business Analyst service, evaluating business and technical requirements, and creating IM/IT solutions. Additionally, the role involves ensuring the usability, scalability, and reliability of software and hardware, liaising with architects and development teams, and presenting feasibility studies and business cases. The manager also collaborates on system designs and project plans, reviews application usability, assists with testing plans to ensure requirements traceability.

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Science, Computer Engineering, Mathematics or a related field AND several years of experience in an IM/IT related environment.

Experience

In software development

In scope and change management.

In technical documentation

In creating technical presentations, such as feasibility studies, business cases and cost-benefit analysis

In application integration and delivery challenges

In multi-technology environments

In personnel administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential, Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This position is a three-year term.

As soon as possible

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.