Family Information Line Counsellor

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Family Information Line Counsellor will plan, organize, and coordinate the operations and delivery of the Virtual MFRC.

They will assess and review client needs and identify which program or service best responds to the client request and/or need.

They will provide individual, couple, family counselling to Canadian Armed Forces (CAF) families and/or refers clients to alternate professional and community resources.

They will provide crisis intervention to CAF members and their families as well as program consultation to CAF members, their families and military entities.

Education, Certifications and Licenses

College diploma or certificate in Social Work, Sociology or a related field AND several years of experience in social services or a related field

Experience

In researching, planning, organizing, and coordinating operations and delivery of information and counselling services

In applying policies, procedures, and regulations

In supportive counselling

In crisis intervention

In critical incident stress debrief procedures

In coordinating projects

In using various communication systems

In facilitating and monitoring social media sites

In planning and conducting presentation

In preparing reports

In building working rapport

In virtual programming

In the mental health industry, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Enhanced Reliability

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

The selection process will be done virtually.

This is a temporary position with an anticipated start date of February 23, 2026 and end date of January 25, 2027

February 23, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.