Database Administrator and CRM Specialist

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.

SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.

The Database Administrator and Customer Relationship Management (CRM) System Specialist is responsible for the day‑to‑day administration and reliability of the organization’s CRM platform and supporting databases. The role ensures that client and business data is accurate, secure, and accessible to support operations, reporting, and informed decision‑making. As the subject‑matter expert for CRM data and processes, the incumbent supports users, resolves data quality issues, and works with internal teams and external partners to maintain stable and effective system performance.

The position plays a critical role in enabling business insights by managing data imports, integrations, and reporting outputs, while also contributing to system enhancements, documentation, and user training. Working at the intersection of business operations, data governance, information management, and technology, the Database Administrator and CRM Specialist helps ensure that CRM tools are trusted, compliant, and aligned with evolving business needs.

Education, Certifications and Licenses

A demonstrated equivalent combination of education, training and/or experience. This includes but is not limited to demonstrated military education, training or experience.

Experience

In planning, organizing and managing data collection
In data and statistical analysis
In generating database reports
In project management
In change management
In technical documentation
In contract management
In applying policies, procedures, regulations and applicable legislation
In training and development
In records management
In proofreading
In creating and conducting presentation
In using a CRM software and tools
In applying concepts/theories of CRM strategies

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Plan the development, implementation, monitoring and evaluation of the CRM database system.

Create and provide CRM financial planning forecasting, work planners, sales trend dashboards on current and historical data for strategic business planning purposes to senior management.

Coordinate with project stakeholders on the design solution components and interfaces to ensure data accuracy of the data integration from external systems with CRM application, and that business needs are met.

Develop, analyze and create reports on individual and organizational results for Senior Management.

Plan CRM application upgrades and releases from project initiation through to testing, implementation and training, report on issues and ensure they are addressed.

Manage the SISIP Financial Client Relationship Management (CRM) system onboarding and continuous enhancement.

Language Requirement: Bilingual (English and French) Essential

Reading: Advanced
Writing: Functional
Oral: Advanced

Start Date: May 4, 2026

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Salary plus Employee Performance Plan.

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.