Change Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Do you have a passion for driving change? Are you motivated to help team members adapt to new and innovative improvements in the business? Do you want to help us shape the future?

The Finance division is seeking a highly motivated, organized and creative Change Manager to help us re-define how we serve the Canadian Armed Forces (CAF). This is an opportunity to have a positive impact on the wellbeing of our members.

As a Change Manager, you are responsible for guiding the Finance division through transitions by ensuring that new initiatives, processes, or technologies are adopted smoothly and effectively. You act as the bridge between leadership, project teams, and employees, minimizing resistance and maximizing engagement.

You will develop and implement structured change management strategies aligned with organizational goals. You will communicate clearly with leaders, teams, and individuals to build trust and support for change while analyze how changes affect people, processes, and systems, and design mitigation strategies.

You will be responsible to provide resources, coaching, and training to help employees adapt confidently. You will track adoption rates, measure success, and adjust strategies to ensure sustainable outcomes.

You will balance priorities in a fast-paced environment, ensuring transformation efforts deliver their intended benefits by fostering resilience, minimizing disruption, and embedding change into the organizational culture. Your ultimate goal, is to help people embrace change, not just manage it.

If you thrive on improving business processes, excel in a customer-focused environment, and bring strong organizational, communication, and collaboration skills-paired with a positive, solutions-oriented mindset-this role is for you. Together, we work as one team to drive meaningful transformation.

Education, Certifications and Licenses

Bachelor’s degree in Business Administration, Communications, Leadership Studies or a related discipline AND several years of experience in a related field

Experience

In managing organizational change efforts and activities

In business management theories, practices, principles and standards

In designing and developing communications

In business relationship and stakeholder management

In business and strategic planning

In business needs analysis

In providing advice and guidance

In project management

In budget administration

In industry related software

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

Leadership skills

Communication skills

Organization skills

Problem-solving skills

Ability to build and maintain strategic relationships

Ability to champion and influence change

Essential or French Essential / Bilingual (English and French) an asset

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

As soon as possible.

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.