Associate Director, Policy and Program Development

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

Under the direction of the Associate Vice-President Military Family Services, the Associate Director, Resilience and Engagement, Policy and Program Development, will be responsible for providing leadership and support to programs and teams focused on military family research, innovation and evaluation.

They will manage the design, implementation, evaluation and reporting of key initiatives that ensure strong operational, research, and governance foundations for MFS. They will oversee activities aimed at enhancing supports for families through the unique demands of military life, including frequent relocations, operational absences, illness, injury, transition to civilian life, and periods of heightened family risk.

They will liaise and engage with other teams within MFS and CFMWS. And they will engage with CAF, community, academic and stakeholder organizations to build and mobilize a network of support required to enhance the operational readiness of military members and the well-being of their families.

As a leader within MFS, they will be accountable for ensuring their teams are delivering on strategic initiatives and building key relationships with their peers and staff.

Education, Certifications and Licenses

Bachelor’s degree in Family Studies, Sociology, Social Work or a related field AND several years of experience in social research, program and community development or a related field

Experience

In analyzing, planning, implementing, managing, controlling and evaluating the operations and delivery of community based programs and services

In building relationships with stakeholders and developing working relationships with communities

In presenting issues and opportunities to high-level officials and third party stakeholders

In synthesizing information and writing reports

In program design and policy development

In business and strategic planning

In problem analysis and resolution

In group facilitation and team-building with youth, adults and families

In conflict resolution

In establishing, sustaining and fostering network of professional contacts

In project and contract management

In preparing and delivering digital social marketing campaigns

In the delivery of adult based learning and facilitation of workshops

In report writing

In project management

In budget administration

In personnel administration

In advising, developing, applying, synchronizing and maintaining policies, procedures, and regulations

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

English or French Essential / Bilingual (English and French) an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This is a temporary position with an anticipated start date of May 4, 2026 and end date of September 30, 2027.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

Interviews will be conducted virtually.

May 4, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.