Specialist, Customer Tax Programs

Specialist, Customer Tax Programs

• Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) customer tax programs, including overseeing business operations within the jurisdiction to ensure fulfilled requirements pertaining to FATCA/CRS regulations, filing of information returns, issuance of tax slips, and other customer related reporting to tax authorities. Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure Compliance, AML or operational risks are identified, mitigated, monitored and reported on an ongoing basis.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Makes recommendations to leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

• Acts as a subject matter expert on internal processes, data, and reporting relating to FATCA/CRS requirements

• Acts as a strategic partner in further evolving the P&BB Canada FATCA/CRS Governance Program and enhancing governance practices around broader client tax accountabilities

• Liaises with Tax Governance Office in Corporate Finance and with other Operating Groups to coordinate best practices and filing activities pertaining to shared legal entities

• Liaises with partners in Technology and Operations that support the systems, processes, and vendor relationships collectively generating and filing information returns to the CRA

• Participates in the Quarterly Tax Risk Committee for Canadian P&BB and contributes reporting or leadership briefs to other forums, committees, or project steercos.

• Represents the business/group on Governance/Risk Working Groups/Forums and provides regular updates.

• Compiles reporting and/or analysis to measure performance of our tax programs

• Maintains playbooks or procedure documentation outlining P&BB processes performed in branches, call centre, or HQ areas.

• Act as an advisor to other risk teams on what key data risk, transaction processing risk, or other controls they require to ensure integrity in the tax programs.

• Support responses to inquiries from the CRA and support P&BB and Tax Governance throughout any regulatory examinations performed by the CRA

• Extract, curate, and manipulate large datasets distributed across high volumes of files, preferably leveraging automation tools where possible (ie: SQL/Python a significant asset)

• Builds effective relationships with internal/external stakeholders.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage risk exposures stemming from CRA regulatory enforcement.

• Recommends adjustments to the overall programs, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy.

• Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.

• Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 5+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• M365 Skills (Excel, Power BI, Power Automate, Forms, PowerApps) - Advanced.

• Data extraction, curation, manipulation (SQL/Python) - Advanced.

• Knowledge of retail banking products and processes - Advanced.

• Verbal & written communication skills - In-depth / Expert.

• Analytical and problem solving skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

• Able to manage ambiguity.

• Data driven decision making - In-depth / Expert.