Managing Director - Collections Strategy and Performance

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Join a pioneering team shaping the future of Canadian Retail Credit Strategies.

We’re building next-generation, end-to-end credit solutions that span the entire lifecycle-from acquisition and account management to collections-anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking (P&BB) priorities. Our approach combines cutting-edge decisioning software, advanced decision trees, and innovative credit models to deliver smarter, faster, and more customer-centric outcomes. This is your opportunity to influence credit cycles using modern modeling techniques and best-in-class decisioning applications, all within a high-performance, customer-focused environment.

If you’re passionate about leveraging data, technology, and strategy to transform lending decisions and drive meaningful impact across Canadian P&BB, this is the team for you. Develops and maintains risk decision-support strategies using analytical solutions to enable high-quality, fact-based decisions for a designated risk portfolio. Supports the development of the strategy and roadmap for data quality, data analytics, data modeling, reporting, business intelligence, and the design and development of sophisticated decision support tools.

Leads the development of collection strategies across all retail credit product suites (i.e. Unsecured Lending, Real Estate Secured Lending or Business Banking) subject to 2LOD oversight, review and effective challenge, to minimize losses across CDN P&BB clients and optimize risk-return outcomes within prescribed Board approved risk appetite. Collaborates with the retail product credit strategy leads and NA P&BB Collections to proactively manage collection activities and streamline products and processes to improve customer experience, delinquency prevention, collection effectiveness, and minimize costs. Develops best-in-class collections capabilities supporting execution and driving ongoing success of collection strategies.

• Develops, monitors, and optimizes collection strategies, tools and capabilities to mitigate risk of losses

• Designs and implements controls and pre-delinquency strategies to drive repayment while optimizing the customer experience and lifecycle journey

• Identifies customer segments by risk level to ensure appropriate resourcing and targeted pre-DQ and collections offers

• Defines business requirements for new/updated Collections models, collaborating with Modeling during development to ensure models are effective

• Develops new offers and refines existing offers, detailing offer types and permutations by customer segment

• Seeks 2nd line oversight, review and effective challenge of collections strategies and plans

• Defines a framework for proactive/sequenced collections management and next best offer presentation and develops a “placemat” strategy (i.e. updates to channel and delivery strategies including sequencing/timing) to ensure an effective collections process

• Designs and executes A/B testing (methodology, random number allocation, etc.) to identify collection scenario performance difference and inform strategies, processes and offers

• Monitors strategy results vs. expectations, making continuous "real-time" adjustments if under/over performance observed

• Predicts changes to capacity & tooling requirements based on portfolio shifts (e.g., higher volume of delinquencies); communicates changes proactively to Collections Operations to support capacity planning & tooling

• Incorporates Collections inputs elsewhere in credit ecosystem (e.g., inputs to 2nd line loss forecasting, feedback loops to future strategy, integrate learnings into Acquisitions, PM, FPF strategies) to drive effectiveness and optimize customer experience

• Provides Collections governance and controls reporting and present information and insights in risk committees/leadership forums; investigates ad-hoc performance questions providing decision support as required

• Provides analytical and process redesign support to remediation of Collections operational and performance issues (e.g., processing backlogs/errors)

• Adjusts strategies to support remediation issues and address root cause assessment, as needed

• Defines recoveries portfolio strategy incl. mix / allocation to in-house recoveries, 3rd party agencies, debt sales, and legal action options

• Optimizes debt inventory levels based on macro factors

• Creates business case, authors request, and drives process for investment decision making (e.g., TIP investment processes, volume-driven NIX allocation)

• Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example.

• Complies with the Bank’s Risk Appetite framework and ensures risk-taking activities remain within agreed limits and comply with all regulatory requirements.

• Role models driving simplicity and productivity enhancements for optimization across groups, driving continuous improvement on key measures.

• Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution.

• Fosters an inclusive environment for all employees by eliminating barriers to inclusion.

• Develops leaders, plans for succession, and fosters a high-performance culture.

• Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage.

• Leads and mentors a team with diverse risk and business experience, skills, and orientation.

• Leads, promotes, and reinforces the Bank’s Ambition; personally, role models One Bank leadership; drives sustainable improvements in customer loyalty and business growth; adheres and supports enterprise customer experience and brand standards.

Qualifications:

• Post secondary education or equivalent work experience

• 10+ years Financial Services experience preferably in a collections related area

• Collection and analytical skills to assess risk in strategy development

• Understanding of modelling, advanced analytics, and data analytics

• Strong quantitative/analytical skills

• Advanced knowledge of collection and processes

• Thorough knowledge of the Bank Lending Process training tools and qualification process

• In-depth knowledge of collections management, processes, and reporting techniques

• Familiarity with U.S. and Canadian regulations relating to collections

• Ability to influence others in terms of collection strategy and direction.

• Ability to network and establish industry relationships.

#FutureOfRetailLending

Please note the base salary range for this position is CDN $170,000.00 to CDN $185,000.00

Salaire :

Type de rémunération :

Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale

À propos de nous

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.

Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.