Director, Digital Execution & Operations, Global Asset Management

Location: Toronto, ON
Line of Business: Global Asset Management
Employment Type: Full Time

About the Role

This unique role owns how digital work gets done across BMO Global Asset Management.

This is a digital first leadership role accountable for day-to-day execution, workflow ownership, and delivery outcomes across GAM’s digital ecosystem. The role exists to ensure digital initiatives move from intake to execution to publication efficiently, consistently, and compliantly.

This is not a Product Owner or Business Analyst role.

It is a hands-on digital operations leadership role with accountability for people, process, and delivery results.

What You’ll Be Accountable For

Digital Operations & Workflow Ownership

• Own the end-to-end digital operating model across GAM, including intake, prioritization, workflow, approvals, publishing, and postdelivery follow through.

• Key Understanding of digital infrastructure and how work flows across CMS, Mar Tech stacks and data analytics platforms, vendors, and internal teams.

• Establish and enforce clear ways of working, service levels, and delivery governance

• Ensure digital work is delivered with speed, quality, and regulatory confidence.

People Leadership

• Lead, hire coach, and performance manage a team of digital operations specialists and publishers.

• Provide clear direction, prioritization, and escalation support to enable strong execution.

• Build team capability through role clarity, skills development, and hiring support.

• Foster a culture of accountability, ownership, and continuous improvement.

Day to Day Digital Delivery & Troubleshooting

• Oversee day to day digital operations, including publishing, campaign execution, updates, and issue resolution.

• Serve as the escalation point for delivery risks, workflow breakdowns, and operational issues.

• Diagnose problems quickly, make trade offs, and keep work moving.

• Partner with Technology, Product, Business, communications and engagement team, and Compliance to resolve issues pragmatically.

Change Management & Operational Improvement

• Drive adoption of new workflows, tools, and operating practices.

• Identify inefficiencies, risk, and friction - and fix them.

• Translate digital strategy into repeatable, scalable execution.

• Lead operational change and ensure improvements stick.

Vendors & Cross Functional Delivery

• Own operational relationships with digital vendors and agencies.

• Set expectations, manage performance, and resolve vendor issues.

• Partner closely with Product, Marketing, Technology, Analytics, and Compliance to support execution.

• Communicate delivery performance, risks, and improvement plans to stakeholders.

Platforms, Data & Governance (Supporting Accountability)

• Ensure digital workflows are supported by reliable CMS, MarTech, and analytics inputs.

• Embed governance, compliance, and documentation standards into operational processes.

• Partner with platform and analytics teams (this role is not a platform owner).

• Defining KPIs, managing dashboards, and analyzing data to report on campaign performance and operational efficiency.

Qualifications & Experience

Required

• 8+ years of experience in digital operations, digital delivery, or digital execution leadership

• 3+ years of direct people management with accountability for outcomes

• Experience owning or evolving a digital operating model or delivery framework

• Experience working in asset management, wealth, banking, or regulated financial services

• Handson experience with:

• CMS platforms

• Digital workflow tools (Workfront preferred)

• Vendor led delivery and service models

• Strong cross functional leadership and stakeholder management skills

This Role Is Not a Fit If You Are Primarily a:

• Business Analyst focused on requirements gathering

• Product Owner managing backlogs and user stories

• Platform architect or technical specialist without people leadership

• Individual contributor without experience leading teams