Digital Product Owner

Date limite pour présenter sa candidature :

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We are seeking a strategic leader to drive the design and delivery of the enterprise digital experience for a designated portfolio, including Customer Identity, Authentication, and Access Management. This role ensures the customer is at the center of all planning, design, and development efforts-enabling a flexible, universal, and secure experience across our digital ecosystem.

The successful candidate will leverage customer insights to shape experience definitions, guide prioritization, and focus the organization on what matters most to our customers. They will bring strong product and process expertise to effectively manage business impacts, people impacts, and end‑to‑end delivery.

This leader will collaborate across functions and lines of business, uniting stakeholders to integrate technology across multiple channels, business groups, geographies, and customer segments-ensuring strong alignment with enterprise goals. Experience in change management across multiple lines of business is considered a strong asset.

Are you passionate about delivering a best-in-class authentication, identity, and access experience to customers? Do you keep up with the latest trends in industry authentication practices, or maybe the latest schemes of unauthorized account takeover fraud?
We are looking for a leader to support the design and delivery of an enterprise digital experience for a designated portfolio (Customer Identity, Authentication and Access Management). This person will ensure the customer is at the center of plans, designs and development to create a flexible, universal, and secure experience to our customers. Help leverage customer insights to drive the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Provide product and process expertise to manage the business and people impacts of work. Work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Develops and delivers the product vision and roadmap for a defined digital customer experience and manages the impacts.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Leads a self-managed agile team focused on a designated customer digital experience.
• Leads the design, implementation and management of core business/group processes.
• Provides advice and guidance to assigned business/group on implementation of solutions; Represents the “voice of the customer” for the digital customer experience, familiar with customer feedback/pain points.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans; Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders (Product, Technology, Corporate Support Areas, business partners, etc.)
• Builds effective relationships with internal/external stakeholders including third party suppliers.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Builds effective relationships with internal/external stakeholders
• Ensures alignment between stakeholders.
• Analyzes customer data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Monitors and tracks customer experience, process performance and other metrics; addresses any issues.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Provides input to the planning & implementation of changes in the channel operations environment.
• Decides how to address requirements/user stories/product needs.
• Writes user stories and helps to define requirements.
• Supports execution and build of team deliverables/work streams within required service level agreements and standards.
• Works with development and platform teams to ensure quality and timeliness of changes into the channel operations environment.
• Supports the tracking, prioritization and resolution of issues related to customer digital experience.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Comprehensive practical and theoretical knowledge in the areas of authentication, authorizations, and Customer Identity & Access Management, and the associated customer experience impacts sufficient to be considered the internal subject matter expert in this area
• Solid understanding of authentication protocols (OIDC, OAuth, SAML, etc.), customer identity access platforms (CIAM), and open-banking regulations
• Any Fraud management and/or InfoSecurity experience considered as an asset
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.
• Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets.
• A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry.
• In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics.
• Experience leading Agile teams and/or working in cross-functional teams.
• In-depth experience in product strategy, and business case management.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

Salaire :

Type de rémunération :

Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale

À propos de nous

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

BMO s'engage à offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d’adaptation sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection. Pour demander des mesures d’adaptation, veuillez communiquer avec votre recruteur.

Remarque aux recruteurs : BMO n’accepte pas les curriculum vitæ non sollicités provenant de toute source autre que le candidat directement. Tout curriculum vitæ non sollicité envoyé à BMO, directement ou indirectement, sera considéré comme la propriété de BMO. BMO ne paiera aucuns frais pour les placements découlant de la réception d’un curriculum vitæ non sollicité. Une agence de recrutement doit d’abord détenir une entente de service écrite valide et dûment signée avant d’envoyer des curriculum vitæ.