Administrative Support IV

Reporting to the Manager, the Administrative Support IV is responsible for performing a range of clerical duties to support the operations of the various diagnostic areas. This position plays a key role in helping to foster the team environment by performing bookings of various diagnostic imaging exams, facilitating communication between nursing, technologists, radiologist, other departments, patients and families while maintaining confidentiality of patient information and providing a variety of clerical support duties. The role of the Administrative Support IV includes duties such as scheduling diagnostic appointments (internal and external), assisting with general support duties within the department - including photocopying, faxing, answering the telephone, address patient inquires and relaying messages; completes documentation frequently contacting other departments and physician offices to communicate and coordinate the urgency of ordered diagnostic tests. Accountable for the accurate and timely transcription and processing of physician orders. Contact and advise patients of upcoming appointment dates/times and any preparation necessary. Has advanced working knowledge of procedure room templates. This is a weekend evening position but with the possibility of a rotation change as operationally required.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Clerical experience in an acute, fast-paced, time sensitive healthcare environment. Working knowledge of PACS (Picture Archiving and Communication System) systems and Connect Care platforms. Basic knowledge of Connect Care registration and appointment scheduling. Medical terminology or equivalent education. Proficient in using a computer, MS Word, Excel, Outlook, and SharePoint, as well as high volume phone calls, faxes, and in-person communication. Demonstrated maintenance of AHS Required Organizational Learning (ROL). This position sits for extended periods of time, lifts up to 50 lbs, covers overtime and on-call requirements, and works in high traffic acute interdisciplinary environments.

1 year of recent experience in DI and Hospital Emergency departments. Advanced knowledge of CC Radiant booking and template building. Ability to work under pressure, manage changing priorities, respond and support emergent acute patient needs. Strong organizational, technical, problem solving and communication skills. Demonstrates reliability, initiative, good judgement, teamwork, & patient-focused care. Medical office assistant, hospital unit clerk, or equivalent certification recommended.