ServiceNow CMDB Implementation Associate Manager
Accenture
Calgary, AB-
Nombre de poste(s) à combler : 1
- Salaire À discuter
- Temps plein
- Publié le 10 septembre 2025
-
Date d'entrée en fonction : 1 poste à combler dès que possible
Description
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you’ve got a passion for applying your ServiceNow technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let’s talk.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business.
Job Description:
We are seeking a highly skilled and motivated Implementation Specialist to join our ServiceNow team. In this role, you will be responsible for the successful delivery of ServiceNow solutions within a client consulting environment. You will lead the implementation and ongoing support of a ServiceNow Configuration Management Database (CMDB) solution, ensuring the accuracy, integrity, and reliability of IT asset and relationship data. The ideal candidate will possess deep technical expertise across multiple ServiceNow modules, such as ITSM, ITOM, CSM, HR, HAM, and SAM. Other responsibilities include applying ServiceNow methodologies and follow platform best practices to design, build, test, and deploy ServiceNow solutions that align with client objectives.
Key responsibilities:
• Client Collaboration: Help lead client engagements, ensuring that deliverables meet contract and work plan objectives and strengthen client relationships through regular interactions, understanding their business, and communicating expectations to the engagement team.
• Team Leadership: Work independently and/or lead small teams to ensure successful delivery of ServiceNow engagements
• CMDB Implementation and Support: Lead the implementation and ongoing support of the ServiceNow Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and client-specific requirements.
• Data Modeling: Create and maintain CI classes, relationships, and attribute definitions within the CMDB.
• Discovery & Automation: Configure and optimize ServiceNow Discovery and Service Mapping. In addition, integrate other discovery tools with the CMDB to automate data collection and synchronization.
• ServiceNow Solutions: Design, implement, and provide ongoing support for ServiceNow solutions across various modules, ensuring alignment with client requirements, platform best practices, and organizational standards.
• Process Improvement: Continuously assess and optimize ServiceNow-related processes and workflows to increase efficiency and streamline operations.
• Documentation & Training: Create documentation for ServiceNow configurations and provide training to technical users.
• Advanced knowledge of the ServiceNow platform, especially the CMDB (Configuration Management Database) and ITOM module.
• Strong understanding of CI (Configuration Item) Class models, relationships, and the Common Service Data Model (CSDM).
• Minimum 4 Years' experience with designing, developing, testing and implementing ServiceNow solutions
• Proficient in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).
• Familiarity with MID server setup, troubleshooting, and performance tuning.
• Experience integrating ServiceNow with external data sources (e.g., SCCM, JAMF, SolarWinds, AWS, Azure).
• Strong data governance and data quality management practices.
• Proficiency with ITIL v3/v4 framework.
• Strong troubleshooting and root cause analysis skills.
• Ability to work independently along with previous experience leading small teams
• Familiarity with Agile or DevOps environments and change delivery models.
• Undergraduate degree/diploma in Computer Programming or directly related field
• ServiceNow Certified System Administrator certification and at least one other Certified Implementation Specialist designation.
• English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia $61,800 to $182,400
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
Exigences
non déterminé
non déterminé
non déterminé
non déterminé
- Partager cette page
- Partager sur Facebook
- Partager sur Twitter
- Partager sur LinkedIn
- Imprimer l'offre
Plus d'offres similaires à "ServiceNow CMDB Implementation Associate Manager"
-
Spécialiste de la mise en œuvre de la BDCG de ServiceNow
Calgary,AB
Publié il y a 5 jour(s)
Chercher d'autres emplois
On crée le match parfait
Jobillico te propose instantanément les offres d’emploi qui te correspondent.
