AI & Data Technical Program Manager

We are:

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients with seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

You are:

An experienced AI & Data Program Manager that brings structure and rigor to deployments, ensuring that cross‑functional teams are aligned and projects are executed with high quality and speed. You are very comfortable with driving conversations across diverse stakeholders, can manage evolving requirements and operate in a rapidly changing environment with the high energy and enthusiasm to inspire your team.

The Work:

There will never be a typical day and that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing technology landscape. You will be part of a highly collaborative and growing network of technology and data experts, who are taking on today’s biggest, most complex business challenges using the latest data and analytics technologies. We will nurture your talent in an inclusive culture that values diversity.

Come grow your career in Technology at Accenture!

This role will require 3 days per week at the local Mississauga office or a client site located in the Greater Toronto Area. Preferred hiring locations for this role is Mississauga.

Key Responsibilities

• Cross‑Team Coordination: Align engineering, product, customer teams, and partner groups to maintain seamless execution.
• AI Lifecycle Management: Oversee the full lifecycle of conversational agents-including intent mapping, training data acquisition, model fine‑tuning, and production rollout.
• Stage Tracking: Drive structured deployment plans, ensuring milestones, dependencies, and risks are monitored and managed.
• Deployment Governance: Establish frameworks and processes that ensure consistency, quality, and delivery discipline.
• Architecture & Integration: Collaborate with engineers to define how agents interact with internal APIs and databases, including use of RAG (Retrieval‑Augmented Generation) to ensure grounded and accurate responses.
• Capacity & Token Planning: Manage technical constraints such as Tokens Per Minute (TPM), Requests Per Minute (RPM), throughput, and latency targets to deliver an optimal user experience.
• Performance Benchmarking: Define and track AI‑specific KPIs including Containment Rate, Intent Recognition Accuracy, and First‑Contact Resolution (FCR).
• Risk & Governance: Lead “Red Teaming” activities and safety reviews to identify and mitigate hallucinations, bias, and security vulnerabilities in customer‑facing interactions.