Manager, Patient Services

QUALIFICATIONS
* Baccalaureate Degree in Nursing or Psychiatric Nursing preferred, health related area or business, or suitable combination of relevant education and experience related to the position
* Eligible for and maintains licensure to practice with applicable regulatory body in the province of Manitoba
* Current Basic Cardiac Life Support (BCLS) Training, as delineated in Prairie Mountain Health Policy PPG-00002 CPR Training
* Five (5) years progressive experience in nursing practice with two (2) of those years in a leadership position
* Knowledge, competence and ability to demonstrate clinical nursing skills and concepts in accordance with approved nursing standards
* Experience in managing staff in a unionized environment
* Province of Manitoba Class 5 Drivers Licence, and access to a personal vehicle to provide service within Prairie Mountain Health
* Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
* Demonstrated leadership and managerial ability
* Demonstrated written and oral communication skills
* Demonstrated experience in employee and labour relations
* Demonstrated experience in initiating changes and improvements, including skills in workplace re-engineering within a Continuous Quality Improvement (CQI) environment
* Ability to prioritize in a changing environment
* Sensitivity to the human and political dynamics of health care management
* Strong organizational, decision making and problem solving skills
* Demonstrated ability to develop Policy & Procedures
* Ability to display independent judgment
* Ability to respect and promote a culturally diverse population
* Ability to respect and promote confidentiality
* Ability to perform the duties of the position on a regular basis

POSITION SUMMARY

The Manager, Patient Services shall be accountable to the Director, Acute Care (Brandon or Dauphin) and is responsible for the development, coordination, implementation, evaluation and operation of patient care within the Brandon Regional Health Centre or Dauphin Regional Health Centre.

RESPONSIBILITIES:

Overview:

1. Directs and coordinates nursing and other patient service activities during the evening and/or weekends in a manner that will ensure optimal care to patients within the hospital complex.
2. Remains on call to all Acute Care Nursing Departments on Night Shift.
3. Has the authority to request any program/department to provide service(s) considered necessary to the care of patients and their families.
4. Initiates callback of standby staff for the various clinical programs/services.
5. Screens all requests for information from the news media and consults with the on call member of Prairie Mountain Health Executive Management Team and provides information in accordance with established policies.
6. Reassigns staff amongst departments.
7. Responsible for the safe administration and operation of Brandon Regional Health Centre/Dauphin Regional Health Centre.
8. Instrumental in the planning and development of a sustainable program.
9. Participates in portfolio/facility/regional team structure.
10. Develops and maintains functional relationships with other departments/programs.
11. Plans for continued professional development of staff and self.
12. Promotes positive public relations.
13. Operationalizes Prairie Mountain Health’s Vision, Mission and Values statements.
14. Promotes the quality dimensions of access, safety, effectiveness and satisfaction in the provision of Prairie Mountain Health’s services.