Director QPSA - HSC/Shared Health

Champion the integration of quality improvement and patient safety for the service delivery organization to align quality plans, quality and patient safety priorities and quality improvement methodology. Share emerging quality issues and trends with HSC/Shared Health and other SDOs.

Manage an interdisciplinary team in the delivery of quality, patient safety and accreditation and patient relations support services. Inspire and lead staff to embrace and adopt integrated, patient centred care pathways, service delivery models, and the provincial quality, patient safety and accreditation framework. Partner closely with the clinical and administrative leadership of the organization, sites and services to support ongoing quality and patient safety improvements and the delivery of inclusive and multiculturally respectful health services.

Lead of systemic accreditation for the SDO, sites and services to achieve standards and support the sites/services with expertise to obtain quality improvement benchmarks and targets. Build and manage a customer-centric team, responsible for working with the SDO, sites, services and specialty areas, as assigned, to enhance the coordination and application of quality improvement processes and patient safety initiatives in ways that will measurably improve performance within the organization, and align with the provincial methodologies, standards, policies and processes.

Coach and monitor the successful adoption of provincial standards and tools for reporting, responding and tracking patient safety events. Identify patient safety needs and gaps to support and develop a culture of safety.

Other responsibilities include supporting the development, implementation and monitoring of an integrated quality and patient safety strategy for HSC/Shared Health. This includes the alignment of quality initiatives with the strategic plan.

The ideal candidate for this position will bring:

• 5 years of progressive experience in health service delivery involving quality and patient safety operations, accreditation, or quality assurance and including:
  • 3 years of experience implementing quality and patient safety standards and processes for health care facilities.
  • 3 years of experience supporting critical incidents investigations within the health services industry.
  • 3 years of experience managing people, financial and physical/material resources.

• Post-secondary degree in a related field such as healthcare, quality improvement, business or public administration.

• Active member in good standing of an associated regulatory body as appropriate.

• Demonstrated mid-to-senior leadership capabilities. Shared Health has adopted the LEADS in a Caring Environment framework.