Description
The Opportunity
Accountable/responsible for ensuring the consistent application and administration of the company’s warranty programs. Updates warranty information as required and provides accurate records and documentation as applicable.
The Role
- Review and process warranty claims, including assessment of non-warranty part and/or labor for both warrantable and partially warrantable repairs.
- Maintains communication with supplier representatives and support centers to determine warrantable repairs.
- Maintains warranty parts records and ensures supplier procedures for retaining used parts is followed; processing warranty returns to appropriate suppliers.
- Manage and track warranty claim reports to ensure delinquencies are being paid and handled effectively.
- Ensures accurate record keeping and accounting of warranty programs through review and monitoring of claims and submissions for the branch.
- Follows organizational guidelines and adheres to company standards by completing claims in a timely manner.
- Communicates information with clarity (both written and verbal) to provide documentation required for warranty claims and submissions
- Uses information and knowledge to make timely and appropriate decisions regarding warrantable claims.
The Candidate
- Education: High School; College Diploma (an asset)
- Work Experience: 2-3 years, in a service/warranty administration role within an industrial setting
- Knowledge: working knowledge of processing warranty claims; specialized in heavy equipment and/or truck and coach industry sectors; competent with Microsoft Office - with a proficiency and focus on MS Excel and MS Word.
The Company
Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries - to name a few.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:
- 100% employer paid medical and dental benefits with no waiting period for eligibility
- Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
- Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.
Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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