National Mining Director Operations & Support

The Opportunity

The National Mining Director, Operations & Support is responsible for leading and managing mining aftersales operations within the FMM Area of Responsibility (AOR) and nationally. This role provides strategic leadership to drive safety, operational excellence, customer satisfaction, and profitable growth across parts, service, and technical support for the mining equipment and mining customers across the country.

The Role

• Lead the national mining aftersales strategy and execution, aligning with overall business objectives to drive growth, profitability, and customer satisfaction.
• Direct sales and operational activities across the FMM AOR and nationally, leading the mining aftersales sales team and developing and executing business plans to drive revenue growth, market presence, and customer demand for parts, service, and technical support.
• Serve as the company subject matter expert for mining aftersales, with deep understanding of market trends, competition, customer challenges, and opportunities.
• Own senior-level relationship management for major mining accounts, ensuring strong engagement through regular meetings, site visits, and executive involvement as required.
• Lead negotiation and execution of service and supply agreements, ensuring delivery against commitments while meeting margin and profitability KPIs (including MARC agreements, contract pricing, reporting, service availability, and inventory strategy).
• Own and manage strategic relationships with key vendors, suppliers, and manufacturers to ensure alignment and effective execution across parts availability, technical support, training, and marketing initiatives.
• Drive operational excellence by monitoring and influencing key performance indicators, including financial statements, sales reports, utilization, WIP, receivables, payables, and inventory performance.
• Lead and develop the service organization, ensuring appropriate workforce planning, forecasting, training, and recruitment to meet customer demand safely and effectively.
• Manage and develop the national mining Technical support and Project teams, ensuring safe and effective technical communication and delivery of rebuilds, outages, assemblies, and field support projects.

Management Scope and Budget Responsibilities

• Full P&L ownership for the regional mining aftersales business.
• National leadership of mining parts and components sales.
• Direct leadership and management of sales, operations, service, and technical support teams.

Working Conditions

• Environment: Office environment
• Disruption to Lifestyle: Regular overnight travel required
• Physical Skill: Regular use of a computer on a daily basis

Key Competencies (summary of up to 5 key competencies required for the job)

• Proven experience managing P&L, SG&A, and financial performance.
• Strong technical aptitude related to mining equipment parts, components, rebuilds, services, and lifecycle cost management.
• Demonstrated leadership and people management skills across multi-regional or national organizations.
• Exceptional relationship-building skills with customers, suppliers, and internal stakeholders.
• Strategic account management experience, including forecasting, analysis, and planning.
• Strong working knowledge of sales and operations processes, financial statements, project management, and Microsoft Office (advanced Excel and PowerPoint).

The Candidate

• Education: Bachelor’s degree in Business, Engineering, or equivalent experience in mining equipment aftersales.

  Experience: 7-10 years of senior operational or general management experience in the mining equipment industry, with a strong focus on aftersales parts, service, and technical support.

  Industry Knowledge: Senior-level knowledge of mining equipment, aftersales operations, and customer support models.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.