eLearning Technical Support Assistant

Department: Teaching and Learning Technologies
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

The School of Continuing Studies at the University of Guelph delivers and supports a range of in-demand and on-trend programming to serve the current and emerging needs of our internal and external communities, industries and partners. Through our programs and services, we share the expertise of the University of Guelph beyond the University’s boundaries to help build healthy, thriving and sustainable communities in the rapidly evolving context of our region. As leaders in lifelong learning and professional development, we create innovative and relevant learning experiences that meet the personal, professional and career learning needs of local and international audiences. We are guided by learner-centered principles that are reflected in our diverse programs and rich learning experiences for lifelong learners. We strategically integrate pedagogy with educational technology in the design, development and delivery of our programs to provide engaging, efficient and accessible learning.

Duties and Responsibilities

Reporting to the Manager, Online Technologies, the eLearning Technical Support Assistant (eLTSA) is a member of the Media and Educational Technology team and is responsible for providing quality technical support to students, faculty and teaching assistants who make use of the University’s educational technologies. More specifically, the eLTSA is responsible for:

• Promptly responding to inquiries via phone, e-mail, MS Teams, and in person on technical issues related the learning management system (D2L Brightspace branded as CourseLink) and related educational technologies;
• Preparing the learning management system for the upcoming semester by setting up new DE course offerings ensuring accuracy of course content and components.
• Creating and maintaining online Help, FAQ and orientation files;
• Creating and configuring online quizzes; creating new discussion conferences and assign student workgroups;
• Creating course templates;
• Editing HTML coding for semester specific information;
• Integrating multimedia components;
• Assisting in the scheduling, facilitating and communication of system upgrades and server maintenance.

Requirements

• Completed two years of community college in a related program and one year of related experience or an equivalent combination of education and experience.
• Demonstrate technical administrative experience with learning management systems like D2L Brightspace, technical knowledge of ePortfolio tools, mobile e-learning platforms and applications, social/participatory media applications
• Knowledge of various system integrations
• Advanced knowledge of computer hardware and software applications, including web browsers
• HTML and web authoring packages (Dreamweaver)
• Image and Multimedia authoring packages, FTP and Windows and MAC environments.
• Experience in database and web application development languages (Javascript, ASP.NET) recommended.
• Additional requirements include effective interpersonal/client service skills, demonstrated professional written, oral and presentation skills, organizational, problem solving and project coordination skills, attention to detail and the ability to work well under pressure and as part of a team.
• Experience working in an entrepreneurial environment is an asset.

Employee Type: Regular
Position Number: 10081019
Classification: USW, Local 4120 Salary: Band 5
USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 05/01/2025
Closing Date: 05/08/2025