Service Coordinator

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

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Position Summary

Hillcrest Reactivation Centre is a community based reactivation center, part of the short term transitional care sites within Ontario Health at Home. Operating under the Home and Community Care Act Hillcrest offers a short period of reactivation to patients who are ALC or at risk of ALC, supporting their return home. As the lead agency at Hillcrest (UHN) identifies and draws appropriate clients out of the Ontario Health at Home, acute /rehabilitation hospitals and completes the central intake process. Client care is provided by a community provider who reactivate and transition clients within the target LOS.

The Hillcrest Service Coordinators work closely with external customers and stakeholders, as well as the central referral management office including attendance at GIM /ALC rounds at acute care sites either in person or virtually. Internally the service coordinator provides operational support for Hillcrest, Queen’s Estate, and Buttonwood beds including the coordination of client flow; screen and coordinate admission of clients; facilitates excellent communication amongst team members, and internal / external partners; maintains the registries, generates reports on select performance indicators; a daily site census and a daily bed reports. Collaborates to develop educational and marketing initiatives including presentations to referral partners; demonstrates flexibility in dealing with competing priorities and deadlines on a daily basis; demonstrates understanding of, compliance with, and commitment to, client safety responsibilities and corresponding plans, policies and procedures in order to ensure a safe environment for clients.

Duties

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.