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Summer Customer Service Representative

Ottawa, ON
  • Nombre de poste(s) à combler : 1

  • À discuter
  • Date d'entrée en fonction : 1 poste à combler dès que possible

HIRING IMMEDIATELY!
TWO MEN AND A TRUCK® are NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills, in-depth knowledge of company services, and compassion for others to build relationships with our customers. This is a great position for those who are self-starting and enjoy a fast-paced work environment. Join our team today!
Responsibilities
  • Provide outstanding customer service on all calls and online inquiries
  • Recommend/sell moving services, products, supplies, equipment, and other value-added services based on cost, availability, and customer specifications
  • Utilize your sales proficiency to secure critical sales
  • Enter, schedule, and coordinate customer moves
  • Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
  • Prepare and accurately complete all required paperwork
  • Follow-up with customers post-move to ensure satisfaction
  • Calmly and professionally handle customer concerns, complaints, or customer service issues
  • Will participate in other sales, marketing, and networking activities in addition to charitable move coordination as well as manage the PR calendar
  • All other duties as assigned
Moving is stressful - join our team and help take the stress out of our customer’s day.
Job Requirements
Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
  • High school diploma or post graduate is preferred.
  • A minimum of six months to one year of customer service and/or office experience is required
  • Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
  • Excellent customer service skills (friendly, courteous and helpful)
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Able to perform basic business math
  • Able to present a professional image at all times to customers and vendors
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
  • Bilingual is a plus
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Ottawa, Ontario. The employer at this location is Mattyl Inc.

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