Epic User and Security Technical Specialist, Technical

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Job Description:

Responsibilities:
• Acting as the primary support contact for the application's end‐users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Develop user account data extracts, data transforms, and validation of data imports.

• Execute access control audit reports and flag inappropriate access

• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions
• Ensure access requests align with standard processes controls and approval levels.
• Assisting with user support and troubleshooting access issues.

Requirements:
• Experience working with Epic® (Preferred)
• Diploma or degree in computer related field (Required)
• Minimum of two (2) years’ experience in IT access management (Required)
• Customer facing experience dealing with 1st and 2nd level IT support in a healthcare setting

• Critical thinking and problem solving skills, able to logically examine a problem and determine the route cause and course of action
• Take ownership over own work and have initiative to recognize tasks that need to be completed
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• The ability to work collaboratively and effectively with internal and external stakeholders
• The ability and willingness to learn new software, systems and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public with integrity, empathy and professionalism
• Demonstrates values consistent with EO′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Demonstrates an understanding of and commitment to EO's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in- service education in this area.
• Demonstrates excellent work performance and attendance record

Accommodation Statement:
ENHANCE Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Accommodation and Diversity Statement:
Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.