Education Coordinator (CEN)

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 - 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Overview:
Scarborough Health Network (SHN) is shaping the future of health care across our three hospitals and eight satellite sites. We are a proud community teaching affiliate hospital of the University of Toronto and a partner to several other academic institutions, committed to training the next generation of health care professionals. SHN is building a centralized Medical Education Office to support undergraduate and postgraduate medical learners while advancing its vision of becoming Canada’s leading community teaching health network. SHN will also play a pivotal role in providing clinical training to the new Scarborough Academy of Medicine opening in 2027.

Position Overview:
The Education Coordinator plays a key role in supporting SHN’s growing portfolio of non-clinical experiential learning, placements, and observerships. Reporting to the Director, Education, this role serves as the primary point of contact for non-clinical learners (e.g., students in business, health administration, human resources, finance, information technology, communications, health information management, supply chain, research, and other non-clinical disciplines), academic partner institutions, and SHN departments hosting learners. The Education Coordinator leads the end-to-end coordination and onboarding of non-clinical learners and supports the development of new experiential learning opportunities that expose students and prospective graduates to the breadth of careers available in a community teaching hospital. This work is foundational to SHN’s vision of becoming Canada’s leading community teaching health network and to broadening the pipeline of talent into hospital-based, non-clinical careers.

Key Responsibilities:

Non-Clinical Placement Coordination & Learner Onboarding

• Coordinate intake, scheduling, and onboarding of non-clinical learners across SHN, including co-op students, interns, practicum and capstone students, and other work-integrated learning (WIL) placements.
• Match learner placement requests with appropriate SHN departments and host supervisors, balancing learner objectives, departmental capacity, and operational priorities.
• Manage registration, pre-placement requirements, access provisions (IT, ID badges, parking, scrubs where applicable), and orientation for incoming learners.
• Maintain accurate learner records, placement databases, and tracking systems for all non-clinical learners.
• Coordinate placement agreements, confidentiality forms, immunization and police record check requirements, and other pre-placement compliance documentation.
• Provide a consistent point of contact for non-clinical learners throughout their placement and support timely offboarding.

Stakeholder Engagement & Communication:

• Serve as the primary liaison between SHN and academic partner institutions (universities, colleges, secondary schools, and other training providers) for non-clinical placements.
• Build and maintain relationships with placement coordinators, co-op offices, and career services teams at partner institutions.
• Coordinate the review, execution, and renewal of placement agreements and Memoranda of Understanding (MOUs), working with the Education Leadership team.
• Identify new partnership opportunities that align with SHN’s strategic priorities, including outreach to Scarborough-based and equity-deserving communities.
• Draft professional communications, including placement confirmations, partner updates, and program announcements.
• Coordinate placement-related meetings and provide administrative support, including agendas, minutes, and follow-up actions.

Project & Process Management

• Support the development of new experiential learning opportunities across SHN’s non-clinical functions, in partnership with the Director, Education, and SHN department leaders.
• Plan and coordinate career exposure activities (e.g., job shadows, career panels, hospital tours, career discovery days) to introduce students and prospective graduates to the breadth of careers within a community teaching hospital.
• Partner with secondary schools (including Specialist High Skills Major and co-op programs) and post-secondary institutions to design accessible entry points into hospital careers, with a particular focus on Scarborough-based and equity-deserving learners.
• Collect and showcase placement and career exposure success stories to support recruitment, partnership development, and SHN’s academic mission.
• Develop and maintain promotional and informational materials about non-clinical learning opportunities at SHN.

Data Management & Reporting

• Monitor, evaluate, and report on program outcomings, including learner feedback and program evaluations.
• Ensure data accuracy for learner records, compliance reporting, and accreditation standards.
• Develop and maintain tracking systems for learner onboarding, evaluations, and faculty appointments.

Other

• Other duties as required by the Director, Education and the Executive Vice President, Academics

Requirements:

• Undergraduate degree in a relevant field or higher
• Minimum of three years of related administrative experience, preferably in a hospital or post-secondary environment

• Demonstrated experience coordinating student placements, internships, co-ops, or experiential learning.
• Working knowledge of Ontario post-secondary placement frameworks (co-op, WIL, capstone, practicum) and pre-placement compliance requirements.
• Familiarity with hospital onboarding processes, privacy legislation (PHIPA), and confidentiality requirements is an asset.
• Co-operative education, work-integrated learning, or career development certification (e.g., CEWIL, CDP) is considered an asset.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Superior organizational, time management, and administrative skills.
• Strong customer service orientation and stakeholder management abilities.
• Excellent written and verbal communication skills, including drafting professional-level communications.
• Ability to manage competing priorities and work independently in a fast-paced environment, while maintaining a high degree of accuracy and quality.
• Exceptional problem-solving, analytical, and conflict-resolution skills.
• Ability to exercise discretion, diplomacy, and sound judgment on confidential matters.

Working Conditions:

• Location: The main site is Centenary Hospital but must rove between all hospitals with the option to work remotely one (1) day per week.
• Schedule: Regular full-time position with flexibility to work outside regular business hours to meet departmental needs as necessary.
• Travel: Travel between SHN hospitals (Centenary, General, and Birchmount) is required.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.