Accounts Receivable Clerk, Accounts Receivable

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Supervisor, Accounts Receivable the tasks that you may be responsible for as a Accounts Receivable Clerk include, but not limited to billing (i.e. invoices, statements, insurance claims), Prepayment, billing inquiries, RFP signatures, collections follow up, processing adjustments, payment posting (Patients and Insurance) & Payment Reconciliation.

In addition, you will understand the flow of electronic data in to and out of the accounts receivable system, including the integration of data into the general ledger and assist in resolving data flow and integration issues and perform other duties as assigned.

The successful candidate will ensure patient confidentiality and should enjoy dealing with people in person, by telephone or via email.

Responsibilities:
• Contact patients on a timely basis to secure on time payments, investigate circumstances of non-payment, negotiating and resolving conflicts, expediting payment,
• Maintain accurate accounts receivable account balances including posting payments, applying prepayments, and account adjustments
• Maintain change float/order coin
• Prepare daily bank deposits & reconcile payment sheet
• Enter departmental cheques
• Distribute petty cash
• Process daily invoices, statements, and claims, resolve incoming inquiries and requests on a timely manner
• Recommend collection procedures for difficult to collect accounts to ensure minimal bad debt
• Maintain accurate account collection histories, and organize account follow-ups to confirm prior payment commitments
• Liaison with internal and external shareholders to resolve outstanding claims
• Ensure patient confidentiality
• Perform other duties as assigned

Requirements:
• Minimum post-secondary education in accounting or business administration
• Minimum 2 years of Accounts Receivable and collections experience
• Experience with computerized Accounts Receivable systems
• Familiarity with the functions of Accounts Receivable (Testing will be administered)
• Proficiency in Microsoft Office, including Outlook, Word and Excel (Testing will be administered)
• Demonstrated attention to detail
• The successful candidate should enjoy dealing with people in person or by telephone, and finding innovative ways to locate debtors and recover liabilities
• Excellent communication, interpersonal & customer service skills
• Demonstrates values consistent with the SHN’s Code of Conduct and committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
• Utilize protective equipment provided and identify and reports hazards
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
• Excellent work performance and attendance record

Asset:
• Experience in a hospital setting environment
• Experience with EPIC applications
• Ability to speak another language

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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