Senior Manager, Underwriting Life and Health

Department Overview:

The team reviews and underwrites Life and Health insurance applications. Contributes and supports underwriting objectives providing rationale for sound underwriting decisions and remains objective to opportunities to support concession requests provided within TDBG risk appetite. May be involved in direct engagement of clients where applicable.

Job Description:
-Expert knowledge of underwriting function; sound understanding of Company's various business operations.
-Solid awareness of current affairs and issues both corporate and external General knowledge of referral areas
-Excellent organizational, communication and interpersonal skills Excellent analytical skills; ability to define, research and solve problems
-Ability to create, maintain and manage the on going relationships between the team and its customers, ensuring all team members are familiar with the customers and the way they conduct business
-Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
-Ability to comprehend, retain and apply current technical information to daily work issues Strong knowledge of insurance contract law and state legislative requirements
-Expert knowledge of company plans, riders, benefits and illustrations (and how they are marketed)
-Expert knowledge of reinsurance marketplace (including underwriting strengths and weaknesses) to work proactively with the field where reinsurance is an opportunity
-Thorough understanding of automatic reinsurance agreements
-Expert knowledge of medical science, technology and their impact on mortality
-Expert knowledge of financial and other non-medical underwriting factors Strong knowledge of product pricing

Job Requirements:
-Manage all aspects of underwriting process
-Select and classify risk according to company philosophy and standards
-Develop initiatives for revision and update of underwriting policies and practices
-Participate in and provide a leadership resource for projects
-Work with a variety of stakeholders to review, improve and enhance automated underwriting and straight through processing capabilities
-Provide an information resource for underwriters at all levels
-Create a robust talent plan and, ultimately, pipeline to enhance underwriting talent on the team
-Foster environment where continuous learning and improvement is encouraged and valued
-Provide feedback on team member's performance and develop training, performance and career development plans
-Set goals and measurement criteria for attainment of goals Manage acquisition of reinsurance coverage for large cases Manage retention
-Help maintain profitable mortality experience
-Analyze and interpret medical, non - medical and financial information Make decisions within approval limits
-Determine appropriate requirements Comply with departmental procedures
-Identify and provide solutions to work related problems and issues
-Communicate and collaborate with the field and head office colleagues to provide the highest quality and service levels to customers and serve as the Team's primary contact with the Regional Directors and clients
-Manage mortality on preferred block of business, through flex guidelines to ensure pricing and mortality expectations are met
-Enforce the company's underwriting philosophy and guidelines and ensure that the company mortality expectations are met through quality of the Team's underwriting decisions
-Maintain positive and effective relationships with internal and external partners
-Serve as Team's liaison with other departmental units - i.e. - Pricing/ Actuarial/ Directors/ Medical Committee

Experience & Education:
-Post-secondary education or equivalent work experience
-Minimum 15 years underwriting experience, AALU, FALU preferred
-LOMA Customer Service preferred

Additional Information:

• Review applications / submissions for aspects including client reports and results to understand and identify related risks
• Make underwriting decisions based on filed guidelines and within TD's risk appetite
• Actively monitor results for trending patterns and / or issues
• Make decisions that are consistent and fair, considering client needs while following our underwriting philosophy
• Prepare errors and omissions, ex-gratia payments, void coverage request and sends for approval when required by authority
• Meet all service level agreements for both underwriting and renewals activities
• May attend court regularly as a TDI representative for litigation matters
• Record and provide feedback on all declines and decline rule exceptions
• Meet and exceed quality review targets
• Provide technical underwriting support to various departments (CSC, Claims, SIU, Risk, Governance & Control, Quality, L&D)
• Make customer contact in accordance with procedural mandates and underwriting needs
• Appropriately handle customer escalations complaint process and resolution
• Proactively identifies opportunities to create benefits for the customer by reviewing and implementing improvements to efficiency and operations
• At more senior levels, may be required to work closely with product team, supporting various initiatives including product roll out and onboarding, including evaluating and making decisions/ recommendations