Content Developer

Job Title: Content Developer

Location: Mississauga, Canada (Hybrid)

What We're Looking For

SOTI's growth and success are driven by our commitment to innovation, culture, and leadership. Our employees are empowered to make an impact, bring unique value, and contribute to a high-performing team.

As a Content Developer, you will be responsible for creating and maintaining high-quality, technically accurate, and audience-focused learning experiences that deliver significant value to our internal teams, customers, and partners. You will combine technical expertise with a passion for learning to develop engaging training content that helps others build their knowledge and skills.

If you are eager to apply your technical curiosity, simplify complex concepts, and enable others to succeed through learning, this role offers an excellent opportunity to make a meaningful impact and build a rewarding long-term career with SOTI.

What You’ll Do

• Conduct technical research, product exploration, and hands-on testing to develop deep subject matter expertise
• Design, develop, and maintain technically accurate learning experiences that transform complex technical subjects into effective educational outcomes.
• Create compelling learning exercises and activities aligned to the subject and design.
• Partner with stakeholders and subject matter experts to understand business needs, validate technical accuracy, and ensure learning effectiveness.
• Develop learning experiences aligned to a variety of deliverable types (instructor-led, virtual instructor-led, web-based learning, videos, etc)
• Own learning projects throughout the full development lifecycle, from intake and needs analysis through validation, release, and change management.
• Proactively collaborate across Content Development, Instructional Design, Principal Instruction, and Training Leadership functions to deliver cohesive learning experiences, ensuring alignment, effective handoffs, and shared ownership of learner success
• Validate learning experiences through technical review, stakeholder feedback, learner feedback, and continuous improvement processes.
• Assist with the creation and maintenance of on-premise and cloud production training environments.
• Contribute to training and enablement strategy by identifying opportunities to improve learner performance, scalability, and content quality.
• Continuously expand expertise across the SOTI One Platform, including new features and evolving use cases.

Experience You’ll Bring

• Experience in mobile, Cloud, client-server, or other enterprise technologies. 3-5 years of related work portfolio experience
• Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure.
• Demonstrated ability to learn and master new technologies, products, and technical domains with minimal assistance.
• Ability to analyze complex systems and break them down into logical, explainable concepts.
• Strong analytical, problem-solving, and critical-thinking skills.
• Strong oral, interpersonal, and written communication skills to effectively work with team members, peers, and stakeholders
• Willingness to embrace change and process improvements to streamline work processes
• Ability to concurrently work on multiple projects and remain flexible to adapt to changing requirements and priorities
• Become proficient in all SOTI One platform products (SME in several)

Additional Assets:

• Experience creating professional learning assets (PowerPoint, written guides, discussion and exploration activities, videos etc...)
• Windows Enterprise Software knowledge
• Enterprise Mobility Management knowledge
• Any other additional programming languages
• Knowledgeable of learning methodologies and adult learning best practices
• Previous experience designing, developing, or delivering technical learning experiences, documentation or learning plans.

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