Head of Anti-Fraud Oversight, Manulife Bank

At Manulife Bank we are committed to protecting our customers and our business from fraud. Manulife Bank is seeking a strategic and technically proficient Head of Anti-Fraud Oversight, Manulife Bank to lead the development, execution, and continuous enhancement of the Bank’s anti-fraud oversight program. This individual contributor role is pivotal in shaping the Bank’s fraud risk posture, ensuring alignment with regulatory expectations, enterprise standards, and emerging threats.

The successful candidate will serve as a senior subject matter expert, providing independent challenge, strategic insights, and cross-functional leadership. You will influence fraud risk practices, collaborate with senior stakeholders across Manulife Bank and the Manulife enterprise, and foster a culture of integrity, accountability, and resilience. Join a purpose-driven organization committed to protecting customers and building a safer financial ecosystem for Canadians.

Position Responsibilities:

• Lead the strategic design, implementation and continuous development of Manulife Bank’s anti-fraud oversight framework, aligned with Canadian regulatory requirements and the enterprise anti-fraud strategy.

• Oversee and challenge fraud risk and control assessments across product lines, identifying emerging threats including synthetic identity fraud, scams, account takeovers, and third-party fraud.

• Provide subject matter expertise, guidance and advice to the Bank in the support of projects and initiatives.

• Evaluate the effectiveness of fraud controls, including authentication, monitoring, and detection technologies; provide strategic recommendations to senior leadership.

• Act as a senior escalation point for significant fraud incidents, supporting root cause analysis, response planning, and remediation.

• Develop and report on key risk indicators (KRIs) and performance metrics (KPIs) to monitor fraud trends and control effectiveness.

• Deliver timely, data-driven insights to the VP, Chief Compliance Officer, CAMLO and Chief Anti-Fraud Officer and the Board Risk Committee.

• Prepare reports and communicate to senior leaders and the Board on the status of the anti-fraud program, including key risks.

• Design targeted training and awareness programs for high-risk areas and influence enterprise-wide fraud literacy initiatives.

• Collaborate with stakeholders to embed fraud risk into new initiatives, products, and services.

• Lead compliance support for regulatory audits and examinations (e.g., OSFI).

• Stay ahead of emerging threats, regulatory changes, and industry best practices to future-proof the Bank’s fraud oversight capabilities.

Technical Expertise in Fraud:

• Deep understanding of fraud typologies such as identity theft, phishing, scams and synthetic identity.

• Proficiency in fraud detection and prevention technologies.

• Experience with fraud data analytics platforms and methodologies for rule optimization, anomaly detection, and predictive modeling.

• Knowledge of authentication frameworks including multi-factor authentication (MFA), biometrics, and digital identity solutions.

• Ability to assess tool performance, return on investment, and readiness across internal and external fraud mitigation platforms.

Key Competencies:

• Strategic Leadership: Ability to shape and influence the anti-fraud oversight strategy across the enterprise without direct authority.

• Subject Matter Expertise: Deep knowledge of anti-fraud frameworks in the banking sector and regulatory expectations.

• Regulatory Acumen: Strong understanding of OSFI and Canadian banking regulations related to anti-fraud oversight.

• Data-Driven Oversight: Proficient in leveraging analytics, KRIs, and KPIs to assess risk and drive performance.

• Enterprise Collaboration: Builds trust-based relationships across functions and geographies to drive alignment and shared accountability.

• Execution Excellence: Demonstrates ownership and follow-through on complex initiatives with high-impact outcomes.

• Analytical Rigor: Uses insights to identify trends, assess risks, and recommend actionable solutions.

• Executive Communication: Communicates complex fraud risks and strategies clearly and persuasively to senior audiences.

• Innovation & Adaptability: Leverages emerging technologies and data analytics to enhance fraud detection and prevention.

• Continuous Improvement: Identifies opportunities to optimize fraud risk management through innovation and process enhancement.

Preferred Leadership Experience:

• Strategic Program Leadership: Experience leading anti-fraud programs at a senior level, including oversight of enterprise-wide initiatives, policy development, and governance frameworks.

• Cross-Functional Influence: Proven ability to influence and align diverse stakeholders across business units, risk, compliance, operations, and global teams without direct reporting lines.

• Executive-Level Engagement: Experience presenting to and advising senior executives, board committees, and regulators on fraud risk posture, emerging threats, and strategic priorities.

• Change Management & Transformation: Led or contributed to transformation initiatives involving fraud risk modernization, technology implementation, or process optimization.

• Mentorship & Thought Leadership: Recognized as a thought leader in anti-fraud oversight practices, with a track record of mentoring peers and contributing to industry forums or working groups.

• Crisis Management: Experience managing high-impact fraud incidents or regulatory reviews, including root cause analysis, remediation planning, and stakeholder communications.

Required Qualifications:

• Bachelor’s degree in Business, Finance, Criminology, Law or related field.

• Advanced degree or professional designation preferred, such as Certified Fraud Examiner (CFE) or Certified Anti-Money Laundering Specialist (CAMS)

• Minimum 12 years of progressive experience in fraud risk management, fraud analytics, or internal audit within banking or financial services.

• Proven ability to influence senior stakeholders in a matrixed environment.

• Demonstrated expertise in managing complex fraud risks, including digital fraud, synthetic identity fraud, and third-party/vendor fraud.

• Strong strategic thinking, analytical, and communication skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.